McDonald's — Restaurant in Town of Islip

Terrible experience but it isn't the staffs fault so much as it was the terrible app. We stopped off here to grab some food before headed to Splish Splash in Calverton. I used my app to get a #1 with the $1 large fries for my girl. She used her app to get the $5 nuggets to go with her fries.

Simple enough, right?

Tell me how we spent 30 minutes trying to get the app to work? I was able to place my order but we were having trouble with hers. We did inside pick up and the app wouldn't allow us to check out and pay for the food. After finding out you need to be standing near the registers for the promo to work, it was finally allowing us to check out... only for it to say "there was an error placing your order, please speak to a crew member". So we did. The crew members knew absolutely nothing and was no help at all. In a situation like this, the manager should step in and override the register to accommodate the promo you are having trouble redeeming. They did nothing except say that the app was a seperate entity and we would have to call the number for a resolution. Now, I've called them before over a different issue and it's literally the worst experience. They have no idea what you're talking about and you get the run around until you just get annoyed and frustrated enough to just hang up. So, I didn't even bother calling them this time although I should.

My girl wound up getting a completely different meal from what she wanted and now we were stuck with an extra order of fries that I redeemed in my order. We had it all planned out, as you should when ordering from the app. You absolutely should be taking advantage of the offers and promos within the app but this time it did not go smoothly at all and nobody cared nor felt motivated to help. After we showed the cashier the problem we were having on the app, she kinda just shook her head and said "damn that's crazy" and then proceeded to charge us full price for a meal my girlfriend pretty much didn't even want. I said "wow so you guys aren't even going to try ro remedy the situation and still charge us full price for something we didn't really want? Waste of 30 minutes, waste of extra money, waste of fries and to top it all off, the chicken sandwich my girlfriend got wasn't even the one she wanted. She was disappointed about her food and I felt bad for her. Terrible experience. Mcdonalds has gotten to the point where they make so much money and have so many customers that they can do the absolute bare minimum and somehow thinks...

Definitely the worst management!!!! So incompetent, messed up my 3 DoorDash orders in a row, I called and ask to speak to a manager I explained to her the my last 3 orders been messed up, she was so careless no whiling to fix the situation called me a liar when I told her the I paid over 50 dollars for the order she claimed the was only 32 dollars, I told her the I had paid the fee and tip and if she can please have the driver to come back and send me the right order( I work in the industry and I use door dash at work and I know when the restaurant mess up you can have the driver to come back and send the right order saying that at the end means someones else order had been mees up as well) I know miss general manager you know who I am shame on you!!!! No wonder why you entire staff is careless obviously you Supposed to be an example, but you fail you claim you work for doorDash and not me as a customer, but guess why you so ignorant who you get the order through? Guess what through us the Customer you ignorant!!! Shame on you , after she refuse to fix the order through DoorDash, I went to the restaurant and I brought the sandwich back. I asked to order another one, and I was willing to pay for it since you claim that I will get the refund from DoorDash. She didn’t have the face to come And talk to me. She send one of her workers and told me that she refused to serve me shame of you general manager, You called yourself a manager because it said in your name tag not because you really have the passion and be able to be professional shaming McDonald’s for having somebody represent them and being so...

I am writing to formally express my dissatisfaction with a recurring issue I have experienced at your drive-thru location. On multiple occasions, including today, I have placed a simple order—often for just one item, such as a hash brown—only to be asked to pull over and wait in a designated parking area, despite there being no other vehicles in line.

This practice has become extremely frustrating, as it appears to be routine. Regardless of how small the order is or how empty the drive-thru may be, staff consistently ask customers to wait in parking spots, delaying service and creating unnecessary congestion. It seems to be a standard procedure rather than an occasional necessity.

To make matters worse, staff are often seen chatting and laughing inside rather than focusing on timely service. Today, I respectfully declined to move and stated that I would wait at the window for my food. I was told I was not allowed to do so, to which I responded that I had every right to wait for my order at the window. I remained there until my order was ready.

This approach to customer service is not only inconvenient but also potentially unsafe. Asking customers to exit the drive-thru line and park on a busy street like Spur—rather than Fifth Avenue—adds unnecessary risk and disrupts the flow of traffic.

I hope this feedback is taken seriously and that corrective measures are put in place to improve efficiency and ensure a safer, more customer-friendly experience. I appreciate your time and attention to...