Mullen's Pub — Restaurant in Town of Kingsbury

A Terrible Experience at Mullens Pub

I had one of the worst experiences at Mullens Pub in Hudson Falls, NY, and I will never return. I visited on a busy Friday night with my 70-year-old mother. Since no tables were available, I stepped away to use the restroom. After realizing I had forgotten my wallet, I informed a waitress that I would walk home to get it and return shortly.

As my mother and I were walking back to my apartment, the owner, Scott Boucher, ran after us down the sidewalk, screaming and swearing. He aggressively accused me of using his restroom without being a paying customer, completely disregarding the fact that I had already communicated my situation to his staff. When I tried to explain, he responded by giving me the middle finger—an incredibly unprofessional and inappropriate reaction from a business owner.

This kind of hostility and lack of basic respect is unacceptable in any industry, especially one that relies on customer service. Unfortunately, I have since learned from locals that Scott has a reputation for being rude and difficult. I’ve even witnessed him locking the doors and shutting off the lights when large crowds from the Strand Theater next door exit, only to reopen once they leave—an odd and unwelcoming business practice.

Additionally, I saw him call the Hudson Falls police on a handicapped van that briefly parked in front of his restaurant to drop off senior citizens attending the theater. I also spoke to some of his tenants who rent apartments from him, and they told me Scott is very mean and nasty when he texts them.

Scott Boucher’s behavior is completely inappropriate for someone running a customer-facing business. If he continues treating people this way, it’s only a matter of time before Mullens Pub goes under. I would strongly advise anyone looking for a welcoming, customer-friendly experience to avoid this place...

I went to Mullen’s Pub yesterday for the first time and had a pretty poor experience. I’m from this area but now live out of state and am visiting with my boyfriend, and we took my brother out to lunch. I’m 26 and my boyfriend is 29, my brother is 21; we all ordered a hard cider and the waitress checked our IDs, as she should. She seemed to be looking at my boyfriend strangely but went back inside-a minute later, the owner of the pub came over to our table and said he wanted to check our IDs again. He checked our IDs and then started grilling my brother with questions. He said he’s “never seen an ID like this before,” to my brother’s NY drivers license. He started quizzing my brother on all these different families/people that are supposedly from the same town and asking if we know them. He didn’t believe my boyfriend and I that we live in another state and started asking about if my boyfriend has an older brother, etc. I’ve worked as a server in many bars/restaurants so I understand it’s important to do your due diligence to ensure you’re not serving underage kids. But you’re clearly not doing your job well if you have 3 people well over the age of 21 and you are asking invasive and personal questions just so they can get a beer. This was a ridiculous situation and I’ll definitely not be returning to Mullen’s Pub again, which is a shame since I come home to visit often. Instead I’ll go somewhere where I’ll be treated as an adult with some respect....

If I could give this pub 10 stars I would. On a whim we stopped into Mullen's for some dinner because my partner loves a good pub (who doesn't?!). I'm a diabetic and it's always really hard to eat at a lot of pubs and I didn't have high hopes when we looked at the menu. I did find one sandwich I could eat if I could modify it. The waitress was super friendly and helpful and they allowed me to substitute the french fries and the brioche bun (which I can't eat since I have to carefully count my carbs) which was amazing. Most restaurants won't which means I only get to eat what's inside the sandwich and nothing else on my plate (and sometimes a girl is just really hungry!). But they didn't stop there. What really impressed me is that I missed there was honey mustard dressing on the sandwich (which probably would exceed by daily sugar allowance) and the chef had the forethought to put it on the side in case it would be a problem. It probably saved me an episode of high sugars since honey mustard is one of my trigger foods. It's a little thing but I felt like someone got the absolute heavy burden eating with t2 diabetes is since we can't just take insulin to counter carbs and sugar. So thank you to the staff of Mullen's for making me feel like a normal person eating out. I...