Leo's Pizzeria Lancaster — Restaurant in Town of Lancaster

As a frequent patron of the Leo's Pizzeria on William Street in Lancaster, I felt compelled to say I feel as though I've been duped into paying a bar bill and tipping a bartender for what is extremely subpar service (if it could really be called that), and not aligned to the previous incredible positive experiences I've had ordering take out and sitting down here.

Tonight we came into the restaurant at around 9:05 because we saw it didn't close until 10pm and were out late running errands. There were quite a few people at the bar and at a couple tables with drinks and food. To be sure we were still able to order food at the bar, my husband went up to the bartender and asked if they were still serving food. He was told by one of the people at the bar that we'd have about half an hour to order, which was totally fine by us. We're a quick study and get the same thing most of the time.

We sat down immediately and ordered a couple sodas, then ordered a small pizza and single order of wings and fries from the bartender once we received our drinks. The bartender put the order in, confirmed with another person working who was back and forth between the kitchen and the bar... and then we waited... and waited, and waited.

We waited until 10pm to get our food -- yes, that's when they close! I had a feeling something was wrong when more and more time went by and nothing happened, and this feeling was confirmed. The bartender come over to us, completely sheep faced, gave us the bill, and told us that everyone in the kitchen had left, so no food was made.

I truly feel flabbergasted at this experience. No one thought to check in on food that had an order in? We barely touched our drinks because we were waiting for food, so to be charged almost ten dollars for drinks and wait for over 45 minutes only to be told no food was ever made, I really feel like we were only allowed under the guise of someone getting a tip and a bill.

Unfortunately, this really takes Leo's off our go-to list.

Updating this review to say that while the owner responded to this review to call them to discuss what happened, I actually used their email listed on their site to send feedback as they request there the same time I left this review.

My email went ignored, so I don't really see the point in calling when all of the details are written out in an email where they encourage people to send comments. To me, it's just another way to avoid owning up to a problem because then there would be a paper trail behind it, and I really think...

I recently visited this place and had an incredibly disappointing experience. From the moment we walked in, it was clear that there was no owner or authoritative figure present. The staff seemed unorganized and uncertain of what they were doing, resulting in long wait times and a less than stellar dining experience.

The food was mediocre at best, with some dishes being overcooked. The presentation of the plates also lacked creativity and effort. It was clear that the kitchen staff had no passion for what they were doing and were simply going through the motions. It was obvious that the employees were not being held to any sort of standards or expectations, which is reflected in the overall experience.

It's a shame that the owner was not present to ensure that the restaurant was operating smoothly and up to par. With better management and staff training, this restaurant could have potential. However, until changes are made, I would not recommend this restaurant to anyone looking for a quality...

Food was unsatisfactory, service was horrible. Our waitress Sabrina had an attitude. First she was unwilling to ask the kitchen a question about if a specific menu item & said they wouldnt know. Then our adult drinks tasted weak and when mentioned she told us she couldn’t control how the bartender makes them & told us maybe we should’ve ordered a “double”. She didn't come back to check on how we liked our food. We waited 40 minutes before she came back & we told her that 3 out of 3 salads had wilted lettuce at which she told us we should have came and got her. When we told her we couldn’t find her she threw her hands up in the air and said “I’m here now”. Additionally, our personal pizzas had extremely dry, dark brown crust but the cheese wasn't burnt. Ive never had bad pizza from here in the past & am wondering if they now pre-cook the crust. We really used to like Leo's but due to this poor experience, our group agreed we will...