Geneva Chophouse — Restaurant in Town of Lyons

We had dinner booked here the night following our wedding at Grand Geneva. The standing reservation was for 10 people. A couple people couldn't make it so I stopped by about 4 hours before dinner and informed them. They said that it was no problem and they could accommodate.

They put us in a private room with 2 other parties of roughly the same size. However, the accommodate part was leaving the table still set for 10 people, in a rectangle, 2 tables wide. Very hard for 7 people to sit around a large table set for 10.

Secondly, the service was horrendous. Our server Ashley seemed to be bothered coming and checking on us. The other 2 tables had different staff serving them and they were constantly checking on them.

I apparently made a mistake by ordering one of their strip steaks. Ordered medium/medium rare, it came out closer to medium well/well. Aside from that, it was close to something I could had picked up from the local grocery store for under $10.

4 of the people ordered Filets, which appeared to be cooked perfect and tasted very good. My lovely new wife was so kind to let me taste hers. A ribeye and scallop were satisfactory to the 2 that ordered those. We sat around for another 30 minutes until Ashley finally came back and asked how the food was. Even if I were to send my poorly cooked steak back, everyone would had been finished eating by the time I got a new one. Not an option when entertaining.

Service continued to lack when we tried to get desserts and had to wait around for Ashley to take our order. After the desserts we sat around for what felt like another 30 minutes. My father was starting to doze off and energy from the group was rapidly declining. I had to flag 2 people down to try and get our bill. Eventually Ashley returned with our $700 bill that had 20% automatic gratuity included.

With friends and family from out of town, I was not about to make a scene with a manager in front of them and complain about service and food. Judging by the response from manager on these reviews I am assuming his typical canned response will be "we hope you try us again".

I felt $700 was reasonable for dinner with 7 people. However, the wait staff really needs to get a clue. Automatic gratuity doesn't mean they can be lazy on service. Also, if they offer 2 different strip steaks, the chef should learn how to property prepare them and provide better cuts. A $50 cut shouldn't be something I can buy in the store for under $10. Apparently Filet is the cut to get. We had our rehearsal dinner at the Italian Brissago on site a couple days prior. The food was excellent and service was excellent. The ChopHouse was a complete letdown...

Let me start with I am a fan of this place and have hosted work dinners here. Always was a delightful experience.

Wanted to share this place with my family and delight them. Was my son's 18 birthday and I booked well in advance for 4 and indicated in reservation such.

Here is the summary. The food is still really good and everything tastes great. The experience just did not hit the mark.

Experience starts from the get go. The hostesses were cold, one would not make eye contact and like we did not exist. -we got sat in a booth where every party was a party of 2 and us 4 adult sized people were attempted to be squeezed in. we were sat by the double doors to the kitchen and the chefs area and was loud & busy. So we were cramped and couldn't hear each other. -We informed them it was a 18th bday dinner and we'd like to be re-seated where we can hear each other. The team was accommodating and we were placed at a smaller square table where at least we could move our arms. service across all was odd and I will leave it at that.

Now for the positive, everything we ordered was delish. for starters we had wedge salad, oysters, french onion soup and Caesar salad. Again service was odd. Took order for these and teen drinks and tried to walk away stating they'd be back for the adult drink orders. By now we had been around for almost 30 mins sitting around. We addressed this of course and placed our drink orders. dinner was fantastic , really good food! we had Ribeyes, a bone in ribeye, NY strip steak and 4 sides: marbled potato, mash, asparagus and mushrooms. Everything was fantastic! Can't go wrong with the food here, just so tasty. our waitress brought out a birthday cake for our 18 year old and that was sweet. We appreciate that. the caramel chocolate cake is one of the best I have had . We ended up ordering more.

We will go back , as I said earlier , one of the best places in the areas for food. I hope the attention/service gets tweaked. For $600 dinner I would expect a little more in caliber of service. Possibly not set up for parties of 4 . Seemed well set up for 2 and...

My spouse and I recently visited Geneva Chop House to celebrate our 1st wedding anniversary, and while there were positive aspects, our experience left us with mixed feelings.

We were greeted warmly by the hostess, who was friendly and attentive when we mentioned our special occasion. She informed us that we would receive a surprise gift, which made us feel valued and excited for the evening ahead. The restaurant's ambiance was delightful, contributing to a pleasant atmosphere for our celebration.

However, we encountered a disappointment when it came to the promised surprise dessert. As we neared the end of our meal, we noticed another couple celebrating their anniversary receiving a beautifully decorated dessert with "Happy Anniversary" written on it. This led us to anticipate a similar treat. Unfortunately, our server, despite knowing it was our anniversary, returned to our table only to present the check, offering a quick congratulations without mentioning the dessert. This inconsistency left us feeling let down and questioning why we didn't receive the dessert that had been mentioned earlier.

In addition to the dessert disappointment, we experienced a delay in the arrival of our food, which somewhat hindered our overall enjoyment. However, once the food did arrive, we found it to be delicious and well-prepared.

While Geneva Chop House has positive aspects, the inconsistent service regarding the promised anniversary dessert was disheartening. It's important for establishments to follow through on their promises to ensure a memorable experience for all guests.

In conclusion, I would recommend Geneva Chop House for its pleasant ambiance and tasty cuisine. However, I urge the management to improve the consistency of their service, particularly regarding special treats promised to guests celebrating their anniversaries. With these adjustments, the restaurant can provide a more consistently enjoyable experience for...