Twin Trees Fayetteville — Restaurant in Town of Manlius

1. Friday 2/24/18 4:45PM - Ordered pizza, wings, fingers and extra blue cheese for pick-up. Arrived on time for pick-up and learned that they'd forgotten the fingers. Waited for fingers to be prepared (20 minutes), paid and left. Got home and found that they hadn't included the extra blue cheese and had given me the wrong pizza.
2. Friday 2/24/18 5:45PM - Called and spoke with the manager about this problem and asked that the correct pizza and extra blue cheese be delivered, which she agreed to noting that it would be on its way in 20 minutes.
3. Friday 2/24/18 6:45PM - Called to find out where my pizza was since it wasn't yet at my house (I'm 2 miles away from Twin Trees). Told that it was still "on its way".
4. Friday 2/24/18 6:55PM - Dispatched 2 people to Twin Trees to return the wrong pizza and ask for money back (still no delivery).
5. Friday 2/24/18 7:02PM - Pizza delivery arrives and I certify it as the correct pizza with extra blue cheese, 2 hours and 17 minutes after placing original order.
6. Friday 2/24/18 7:15PM - the two people dispatched at 6:55PM return home with my money and a pizza. Am I on some kind of hidden-camera reality show?
7. 2/25/18 - I will return the money for the extra pizza to Twin Trees.
8. The end of time - before I order from Twin...

Menu is too large for a take out place, management doesnt seem to exist, delivery takes forever and always seems to be missing items. The food is okay but recently their marinara sauce has changed, my girlfriend who is a vegetarian said she tasted pork in the sauce! They have sent out cold food, burnt food and completely wrong food! Try being consistent with the basics like pizza and wings and salads that aren't brown before you get new menus with even more items! The place never even looks open there is never anyone at the counter! Mediocre food at best overall, you can tell everything is frozen/premade. Pizza shop quality with a resturaunt menu and prices. High prices so the owner can cruise through town in his new Mercedes Benz (and according to my friend in Manlius PD he does not have a valid drivers license) and rub it in his customers faces how much hes ripping them off. I'll never give them my business and I do NOT reccomend them to anyone, ever. Your money would be better spent at either the East Syracuse location or another pizza...

Editing, removing stars. We placed an order tonight, for pick up to avoid the hours-long wait of delivery on a Saturday. Returned home and the fries were missing from the Philly cheese sub ($12.99+, while also for leaving off the bun as no gluten free option).

Called immediately, the person on the phone offered to have fries ready if we “come get them”, the appropriate response for forgetting half the meal on an $85 carry out order is to apologize and comp the meal that was wrong, not tell you to come back.

I’m not looking for perfection but shops cannot raise prices and then deliver half of a meal and waste our time. Had to go back, by the time we’ve wasted more time and gas, the rest of the food was cold/soggy.

Original:

I grew up eating Twin Trees, and just ordered after a 20 year hiatus after moving back to Syracuse.

The pizza is exactly as I remembered. The whole family is raving. Bright sauce flavor, perfect sauce:cheese:dough ratios. I never tried the pasta Alfredo until tonight and it’s amazing

Delivery was 20 minutes...