Dairy Frost — Restaurant in Town of Mayfield

1st time I was disappointed at Dairy Frost

I ordered a cherry slush and took a sip.

Have you ever dipped a lemon in a packet of cherry Kool-ade (the one with no sugar)?

Well that was my experience. I even had my kids try a sip to make sure it wasn't just me. Everyone had my same reaction. I went to the employee and explained something was wrong and I would like a replacement. That's when the owner came over and asked what was wrong. I explained and she replied I would be charged to get something else because there was nothing wrong with it. I literally just paid for something that was inedible and had to throw away! I explained that and she got really nasty and then turned to her employee and said give her whatever the hell she wants. I was so shocked... I refused to get anything.

I have worked in culinary & hospitality since 2007 and never have I seen such an unwarranted reaction from an establishments owner.

Had she said- "I'm sorry ma'am but our slushy flavors are the sour kind. We should have specified it on the sign."- I would have said no problem and paid for something new.

Or if she said- "I'm so sorry. There must be something wrong with the syrup. Let me replace that."- I would have accepted that.

However, neither event happened and the rumors I have heard about the unprofessionalism (that I always brushed off) are true.

Let me establish that this was not from one of the teenage employees... they have always been awesome workers. The needed attitude adjustment and ability to listen to the customers is the...

Amazing ice cream. Very important to note... CASH ONLY! There's a gas station across the street if you need an ATM (no idea if they offer cash back on purchases). The next important thing to note... they sell a variety of flavors for everything. They've got frozen yogurt, ice cream sandwiches, banana splits, sundaes, shakes, low fat, no fat, "blizzards", different types of cones, etc. It's important to note that while they have a flavor of the day every day, you can get any shake flavor on any day. The flavors of the day are as follows... Monday is banana, Tues is coffee, Wed is orange-pineapple, Thur is pistachio, and Fri is lemon. The weekend flavors rotate: Black raspberry, red raspberry, and strawberry. The frozen yogurt flavors also change. If it's a holiday on Mon, then the weekend flavor carries over.

Their ice cream is amazing, they are cheap, and the portions are large. It's always worth a stop, especially if you're just passing through.

Update 2023: Nothing much has changed. They have added hard ice cream as well as additional twist options for the soft, & a little wider selection of other offerings. Additional seating was added more recently, which is a huge plus. If you have kids that love watching cars...they can watch all sorts of vehicles go "around and around" the...

If you're unfortunate enough to be waited on by "the adults," you're in for a very curt, no-nonsense, no-questions-are-to-be-asked, bordering-on-rude, kind of time. I don't know if this family keeps this place running out of some long-standing obligation, or if they simply don't like people, but you'd think someone is forcing them to run this place since they're so unfriendly.

It's a shame, because the ice cream isn't bad and the prices are okay--and you'd never know it, since they don't advertise... much of anything, but apparently it's made with local milk--or so says their website which hasn't been updated since they celebrated a big anniversary some years ago.

The youth that works there are always chipper and polite, just what you'd expect from a seasonal stand like this, a stark contrast to the aforementioned adults.

On top of the typical, there's a weekly-changing ice cream flavor, and one Dole Whip flavor, but you're basically "in for a penny, in for a pound" with that, since they only advertise them directly on the window since there's next-to-no online presence, and zero roadside-signage (something that Udderly at least has going for it). When you're already up to the order window, that's when you'll know if you want the standard flavors, or if there's...