Subway — Restaurant in Town of Mayfield

I recently went to this Subway because my mother wanted Subway and I ordered on the app, I had to be to work in Saratoga, so I was in a rush and actually meant to order from Amsterdam because the time before this I went in and stood there for these kids to get a free 6 inch & free cookies that the girl gave them at no charge just to have my order made like a 2 year old, I digress.. so I send my boyfriend in to get the subs I’m in a hurry as it is, so I tell him to be fast all he knew was to grab the subs, normally I’d get 3, but I only had ordered 2.. I’m flying to drop off my moms sub, and after I go to drop him off I noticed there was still 2 subs, I said “oh shit babe I forgot to tell you we were splitting a sub that subs not ours. I felt absolutely terrible and if I wasn’t already 30 minutes the other way I would of brought it back to the store. I called multiple times that night and nobody answered, think they were closed?? Fast forward 2 weeks later, the state troopers are at my mothers house, my house, my boyfriends house, over the sub! TWO WEEKS LATER. I’m disgusted. I had to work this weekend Sat-Monday 10pm-7am and tried getting in touch with the owner who also owns the one in Mayfield, but no call- called every day since the troopers came!! Even tried getting a full name & number to talk like adults and get this situation resolved.. but today my boyfriend got told he will be arrested and charged over it.. so to whoever you are, I hope you realize that this whole situation is a misunderstanding and drop the charges.. if I wanted to steal subs or have my boyfriend do so I wouldn’t have ordered 2 subs!! You’re not only losing a customer, I will be going public and speaking about this absolute insane situation, shit happens, you don’t know what ppl are going through- you can’t press charges bc of how someone “looks” what the heck is wrong with you. I watch this man who has lost BOTH his parents in recent years struggle with PTSD, ADHD, Anxiety, severe depression etc, and instead of calling us back you’re gonna ruin more of someone’s life over a $8 sub that NOBODY STOLE?! Nobody even ate it!!! It was like veggies w no sauce!!! Unbelievable and disgusting!!! I watched the worker give free cookies to her friends the visit prior as they made the sloppiest subs possible & the cookies probably cost more then that sub let’s be honest, so is she getting arrested to??? I’m genuinely curious?!?! Unbelievable but because I’m a nice person I smile and keep it moving... It takes a lot to bring me to this point .. but SUBWAY in Vails Mills NY, this is absurd!!!! I’ll gladly pay whatever!!! And ill never return!!! Please reconsider these absurd charges over a honest mistake!! Judging someone’s intentions on how they look/act is also discrimination. Quite frankly this could easily turn into a defamation lawsuit as well as...

DEAD ANTS IN SODA!!! We had drank some before we noticed but as soon as we did we called immediately for a full refund of $25. After possibly swallowing some ants I was disgusted so we were not about to eat the sub either. We were told they would only refund the soda. When we asked for a way to contact a manger they wouldn’t give us any information, no corporate number, nothing. After sharing a picture on social media many people reached out and I was thankfully able to get the owners name and number because days were going by and I was getting no where. After speaking with owner she is refusing to refund our whole order because she’s mad I made a post🙄?! NYS Health Department needs to...

I pass by three closer subways to come here every time I want subway.

I generally order on the app and come to pick up. My order is always ready, correct, and well-made when I arrive, and I am in and out in seconds. The veggies and bread are always fresh. I've never had a problem with my order here.

This location usually participates in the mobile promos too, which is nice.

Overall, it's well worth traveling a little extra to know that I'm getting what I expect when...