Bob & Ruth's Vineyard Restaurant — Restaurant in Town of Naples

I was out with my daughters after the loss of my grandson. The server asked if we wanted separate checks and when we said yes she was disgusted, which awkwardly put us in an uncomfortable situation. Because we didn’t decide right away when her attitude caught us off guard, she very rudely told us to hurry up with our check choice. When we decided to do all together and figure it out on our own, she looked at my one daughter and questioned her if that was our final choice.. What a terrible vibe after that. After we rushed through ordering, a couple behind us had a dish they wanted sent back because it was too salty for the lady to eat. The owner was complaining out loud by the cash register and then proceeded to come to their table and very rudely told the customer that she is the only one who complained about it, “you are 1 out of 100 customers” shaking her head and pointing at the lady. This is unacceptable and unprofessional. I own two restaurants and if my servers ever spoke to or treated my customers like that they would have been fired. I also feel the owner sets the tone in the diner. How you treated that customer was completely unacceptable and made a lot of your other customers uncomfortable… as tables near us, we all chatted… while being glared at by the two servers in the entire establishment. Shame on you! You are in the Naples community, a tourist community that everyone enjoys to come to. We will never be back. Such a shame because your food was good but customer service...

Bobs&Ruth's is a small diner on the edge of Naples New York. There's space in the front for maybe 30 at most from what it looked like. This place DESPERATELY needs a remodel and facelift. The decor is VERY OLD and OUTDATED-looks like original fixtures and wood paneling walls from 40 years ago. Also, very dirty and run down. Glancing around there's some small bar with what appeared to be one small window in the back. It doesn't seem like anyone's too concerned about modernizing the place and making it a cute diner for locals and visitors alike to rave about. This seems like it's one of those diners where they aren't worried because there's really not many other choices other than Redwood Restaurant, Naples Hotel or Roots Cafe. We were seated and were able to order relatively quickly I ordered the spaghetti and meatballs and I can honestly say it was the worst plate of spaghetti I've had in quite a long time. The meatballs were super dry and covered in a green seasoning. The tomato sauce was very tasteless with not enough sauce. The garlic bread on the side was two triangles of toast with bland seasoning of some sort. The cheeseburgers my table ordered we're actually decent. But the fries they came with were pretty blah. This place would really benefit from an uplift in decor and a wider menu selection with better recipes. Give Naples something to be proud of, not...

When we walked in the place was sticky and dirty. We sat down at the counter and ordered. We ordered a chocolate milkshake and when it came out it tasted sour and it was just not right, we sent it back and they said “we will take it off your bill”. They DID NOT take it off of in full they took about $3.00 off of the $5.00 milkshake. That was only after having a sip. Then our food came out and it was basic. Ordered a Chicken salad and it had iceberg lettuce and eggs and tomatoes and croutons like any salad at an unhealthy place with a bit of chicken on it and the croutons were stale and tasted moldy. Also ordered a burger with bacon and a cheese sauce on it. I spit it out and spots tasted just bad. It came with a side of greasy freezer fries and was $26.00 for just that. My salad cost over $12.00 and was probably worth $2.00. I could get a salad a Panera Bread for cheaper than that and Panera is pretty pricy for much better quality food. Would’ve gave them no stars if I could. I would rather eat at the gas station and was sad to see slightly up the road was a cuter looking cafe that I would’ve much rather eaten at. Very...