Dunkin' — Restaurant in Town of Norwich

Stopped in with my coworker to get coffee. We went in the store. There was no line. We stood there for a minimum of 15 minutes w/ zero acknowledgement by any of the staff, even though there were plenty of staff buzzing around and even one was at the register messing with the money but shut the drawer and walked away from us. Finally, one of the women (she looked possibly Spanish and had long dark hair) making drinks comes over and asks if we've been helped. We said "No." She then turned to a coworker and asked if there was money in the register and her coworker told her "No." I then became unhinged and said, "This is ridiculous, we'll go through the drive thru," and we walked out. As we were walking out the Spanish looking girl yelled at us that they are short staffed and to be patient. At least acknowledge your customers, instead of just blatantly ignoring them. This has happened to me MULTIPLE times at this location. The staff is incredibly rude and needs training on acceptable customer service/interaction. Another time I went and ordered a hot Mocha latte...I took my latte and left only to discover down the road they have me an absolutely disgusting putrid smelling concoction that looked like spinach soup. 🤮 My guess is that the owner and management just do not care about anything other than your money. Customers keep returning and the errors keep piling up daily, sooo...🤷‍♀️ GO TO DEJA BREW - THEY ARE SOOOO MUCH BETTER AND MAKE YOUR COFFEE RIGHT THE FIRST TIME. THEY WILL BE REOPENING ON SOUTH BROAD STREET IN ABOUT 2-WEEKS....I think I will make my coffee at home...

Was just standing inside to order, waited for 15 minutes while 4 employees and a manager where walking around. The manager even put the money in the register while I was still standing there waiting. This went on for 15 minutes before anyone asked if we had been helped. I had stated no, and was told I still needed to wait. I had then proceeded out the door with the person I was with and stated we where going through the drive through. The girl behind the counter was extremely rude yelling at us as we walked out the door stating we are understaffed. Whether you are understaffed or not you still acknowledge the customer and let them know it will be few minutes I am sorry...

Every. Time.

If your toaster doesn’t toast correctly… Do Not: a) just not use it or - as you chose to do today - b) let it burn, baby, burn

Call Dunkin Support, or whatever. Get it fixed. Don’t use it as an excuse for the next 3-7 years for flupped up product, please. This shit ain’t cheap.

Now my only food for today is a slice of cold AND burnt toast, yet again.

Idk. Do better, maybe? I don’t even want to call about it. All I ever hear is, “okay, I’m the manager…”. Yes, we know. That’s why we called. 🤦🏼‍♀️.

Now just let me gag my delicious toast down...