Route 20 Ice Cream — Restaurant in Town of Orchard Park

Every ice cream stand is different, whether they have a modern feel, a fantasy setting, or some sort of odd aesthetic to draw in customers. Route 20 leans into the vintage aesthetic with its railway car seating and vintage garage setup and seating. Route 20 has very friendly staff, is easily accessible off of Southwestern Blvd, a good amount of seating around and a lot to explore and look at. I'm very happy they have vegan options (usually in the form of a rotating Dole Whip option), and they also have very friendly staff that seem like they're able to enjoy their work inside. The inside is relatively clean, though slightly dated. It looks sanitary enough to where I return when I come through the area. Erie county's Department of Health gave it a non-critical seemingly for some grimy non-food surfaces, and the stand has a couple "complaint inspections", meaning that a couple people complained about the state of things, though no violations were found. This is just about my experience when I can see the glimpses of the stand. The outside could use a bit of an overhaul in the way of new paint on the customer side of the building and some general tidying up of that space. The interior of the rail car could be cleaned up a bit, as it has a bit of an unfavorable odor inside. The garage with seating could also use a bit of a cleanup and sanitization, appeared very dusty in the corners and had a bit of a musty smell as well. It was one of those scenarios in which it would be very satisfying to pull everything out of the structure for a deep clean. Again, all that being said, I still come by from time to time to enjoy...

The worst ice cream shop in WNY. We’ve tried it on multiple different occasions thinking that the time before was just an off day, but each time we visit proves to be worse than the previous. The total price never seems to add up, they definitely do not match the prices on the menu. We asked for our order to go and the girl working did not make them that way, then when she took it back and put the lids on they weren’t on properly and it spilled everywhere. A flurry we ordered was supposed to be made with chocolate ice cream but the flavoring powder was never mixed in so it was vanilla with an inch worth of chocolate powder at the bottom. I’ve had nothing but bad experiences here and I wouldn’t recommend...

Such a huge variety of tasty treats. Even the pickiest eaters can find something here. I've had the pleasure in eating in many Ice Cream shops throughout the United States and this one has one of the largest menus and some of the most reasonable prices I have come across. Some of these negative reviews need to understand that customization (such as a different cone or additional toppings) will always cost more. If you want a cold treat that will look as good as it tastes this is the place to go. The staff is friendly and always greets me with a smile. There's a bunch of cool antiques to look at and a restored train car to sit in while you eat. This is the ultimate destination for a cool...