Golden Phoenix — Restaurant in Town of Perinton

ZERO STARS The first time I ate at Golden Phoenix, about a year and a half ago, was quite the experience. Our waiter couldn't understand English very well, so it took me a long time to get him to understand that I wanted to exchange chicken for duck in a particular dish. When I DID get him to understand, I asked him to make sure that the skin was crispy, like duck should be cooked....obviously. Needless to say, when I got the dish the duck was UNDERCOOKED, and SUPER FATTY. Last night my sister and brother-in-law went there for dinner, and brought me home some Sesame Chicken. Usually one of my favorites. I have to say I have never seen SESAME CHICKEN like this before. They put the sauce separately because it was a Carry Out Order, which was the way it should have been. When they got home however, the batter was way, way, way TOO THICK, and HARD AS ROCK. After soaking it in the sauce for an hour, the batter was still really, really hard. After sawing it (literally) in a half, it wasn't surprising to see that the chicken was OVERCOOKED, STRINGY, (from it separating as it dried out), and tasted like SHOE LEATHER. It doesn't take me a third time do you know when something is BAD. It's extremely doubtful that I'll need to go back one more time to learn my lesson. So for me, Golden Phoenix… "STRIKE TWO YOU'RE OUT!!!!" (this is a reliable source, no exaggerations...

This is easily the best Chinese in the eastern suburbs and perhaps further. Since I've been back in the Rochester area I have gotten take-out from here two or three times a week, and it's their distinct committment to quality food and a high standard of personalized service that has kept me coming back so often.

Golden Phoenix offers a broad selection of dishes distinguished by their use of excellent quality meats and other ingredients. I have tried much of the menu and am always left impressed. While primarily a Chinese restaurant, they also offer a Thai menu, and I will always choose theirs over the Thai restaurant across the street.

I would also like to highlight the excellent service and wonderful people here. This is a family owned and run business; the owner himself is often making your meal. Everyone is very friendly and good for a conversation. I often have some requests to make when ordering Asian food in general- I like my dish very spicy, I like to pay for extra meat, and I sometimes dislike a certain vegetable or two in a dish. My requests are always honored here, because it is clear they value their customers and want to do good work. These qualities are rarer than they should be- the Golden Phoenix is a special...

Ordered food from here for lunch delivered. While eating the wonton soup, I came across a piece of metal, like from a scrubber, in the wonton. When I called back I was told there was nothing they could do for me for now because it was rush time, which I only had the food for 10 minutes before finding and calling, and that ‘It happens’. This was an unacceptable response that was given to me. I was appalled that the manager just kept telling me over and over that “it happens” then asked me what I wanted them to do, instead of apologizing and offering to make it right. I said I should have food replaced, but was denied that because it was rush time and they could not do that. He did say he was putting a $10 credit on the phone number for next time, but not going to lie, I will never be back. I have worked in the food industry and your cleaning supply for cleaning your walls (as I was told by them the metal piece was from) should not end up in the...