Pasquale's Restaurant And Bar — Restaurant in Town of Peru

The food was great. Customer service and how they treated their patrons was awful. I came north from CT to see my son and his wife. We were excited to do take out after great reviews of the food and being on the road for over 5 hours yesterday and arriving after dinner hours. Placed our order for take out and drove quite a distance to pick up our order. $78 worth of food for 5 people. Get back to my sons now it's after 8pm and find our order is wrong. When my daughter in law called to let them know they wanted us to drive back out to pick tip the food they forgot. It's now about 8:30 and who wants to eat that late. I'm pretty sure we were ready for bed at that point! the people were rude, were making fun of her while she was still on the phone. Really bad customer service! Shame on that staff! Finally the manager my daughter in law asks to speak to tells her he would refund the items we didn't get. There's so much more to this but bottom line - We drive there today as arranged by the manager Brad to picknup the refund and Brad was not there and we are told they don't do refunds. They did give her a gift card but why would she want to go back there after being treated so poorly? Too bad they don't value their customers. I won't be supporting their...

So last night my fiance and I went to Pasquale's Restaurant and Bar for dinner. We had a not so pleasant experience and talking to management got us nothing but a half assed apology and a bunch of excuses. So I sent a message today hoping that someone with SOME customer service experience would just offer to make me happy by simply acknowledging my experience. I didn't ask for a thing. The day has gone by with ZERO response. So, my friends, they don't care when a customer has a valid complaint, is given piss poor customer service by management and attempts to take it to someone who might just say "I'm sorry, what can we do to make it right?" because that's what people who are good at customer service do. However, There you have it. Give your money to another local restaurant who maybe gives a hoot about you and your experience in their establishment. Because Pasquale's Restaurant and...

It had been a few years since my last visit and I'm happy to say things have not changed, still the same great food and service Pasquale's has always been known for. On our most recent visit they were super busy but we were still able to be seated right away and the food came out in decent time. We had a little bit of everything, fried ravioli and mozzarella sticks, bbq chicken wings, maple teriyaki wings (yum!), side salad, and two delicious pizzas. Everything was hot, fresh, and tasty! I can't wait to go back and have some pasta, what I usually would order when in years past. Great menu, and lots of beer selections, too, from the bar. My hubby really liked the "Dankest Before Dawn" IPA. If you have a large party, make sure to call ahead and reserve a table, otherwise there shouldn't be too much trouble seating you since they have such ample space between the barroom and...