Horrible. Last week, I made an online order, and they totally disregarded the time requested via the online order process on their website. This meant the food sat for over an hour before I could pick it up. I received an email saying the food was being prepared. I tried calling many times only to get a "this mailbox is full" message. Well, I thought I'd give them one more try, as I was working in Sheboygan tomorrow. I made an order via their website, making very sure to pick tomorrow with the appropriate time. Well, shortly after I made the order, they sent me an email saying "Your order is being prepared...." I immediately called, but received the "this mailbox if full" message. I tried a number of times. Finally, someone picked up. They couldn't understand the issue. They offered no apology or remedy. They simply kept repeating "your order is ready now!" Also, last time I ordered vegetable biryani. It even said that on the receipt when I picked up the food. It was chicken biryani. They do not have the basics of operating a restaurant figured out.
Update: an hour later the employee called me back and offered to make the food again tomorrow at the right time. I'm not willing to go through the hassle, but that response (which should've been the response on the phone the first time), is certainly better...
Ā Ā Ā Read moreThere was hair in the chicken biryani I ordered to be delivered to my sister for her birthday dinner. I called the restaurant about it. The guy hung up on me after listening to my disappointing story. Then I called again, this time a lady answers. I asked her the same thing I asked the man, āwhat will you do about this? There is hair found in the food! Will you deliver my sister a clean cooked meal or will you refund money for the food she canāt even eat?ā The lady kept saying how she will cook me a better meal right to my taste next time. I told her I donāt live in town. Iām 2.5 hrs away. Tonight was a meal I wanted my sister to enjoy for her birthday. And there is hair in it! The lady says she has no delivery person to bring my sister a new dish. And that she would refund me after 24 hrs. I just checked, she didnāt refund me so thatās why Iām here writing this review. When there is hair in your food, they donāt care to fund. This is the first and last time we will be eating or ordering food from this place. Itās unfortunate that they dealt with my situation this way. If they would have taken cared of us as customers appropriately, this review would not...
Ā Ā Ā Read moreI was in the mood for some Indian food so Colo me surprised when I saw Ekams near me when I looked up Indian food! The restaurant is connected to a gas station but don't let that fool you! It's a nice little place with great service to boot and feels like a GOOD added on restaurant to the gas station. The restaurant itself was pretty spacious, easy to move around in and very clean on the inside and out. The service, who was one friendly lady I HOPE was not working alone was quick with service, polite, and very nice to talk to. The food was excellent on all ends. I got some hardy chicken Tika Misala, rice, Samosas, and naan bread woth this great chickpea dish and ALL of it was scrumptious, fresh and tasty as all heck. No complaints, Ekams is a great restaurant despite being attached to the gas station and I hope to visit it one again in the future!
Pictures are the best I could take of the inside and outside of the building minus the gas station entrance, ...
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