Dunkin' — Restaurant in Town of Smithtown

I witnessed a new employee coming into the store asking the manager about her training schedule. She has texted and reached out several times. He accused her in front of all of the customers for being late almost two hours, which she asked for proof of her lateness and he had no answer or proof. Another customer gave another job suggestion and the employee gave her a hug. The trainee said she was called one morning and asked to come into the store, she was sick that day. She has been asking for her schedule to work. Not sure who owns this store but I think the store needs a new manager or the owner needs to pay attention to their business. The store should have a weekly schedule listing names, dates and times for the entire week. How do you expect a new employee to train and be successful if you don’t provide a weekly schedule. I was waiting for Tafner to walk into the store, but that’s bar rescue. I wish her luck and hope the owner makes some well needed changes. Provide the staff with a manger/trainer who...

The guy who was at the register is so racist! I was there with only 2 people in the store. He said he'll be with me in a few. He goes to the back of the store. A Hispanic man comes in and the lady in the front takes his order. The other worker comes back 10 minutes later and calls me over. The whole time taking my order he had an attitude. Didn't even tell me it's Donut day so I can get a free donut. I go to the side thinking he was going to make my order. Nope. He takes the people's order behind me. All smiley, and patient. Not rushing them at all. The other lady worker was just wiping the counter. So there I was not even getting helped again . But the people who was behind me on line got their drinks. Didn't even get my...

Your manager is a thief,,, only got a small coffee for $2.16. Double charged me additional $24.59. For other persons order. Then would not take it off my charge card. There are two machines on counter one in middle and one to left. I placed my cart in wrong one right in front. Pulled it right out and placed it on the one on the left...I showed him my bank charge and he said where is your receipt you got to be kidding me there he didn't give me no receipt because he didn't want me to know that I pay for it. Just for your information the same thing happened to my mother in law with the same guy the day before.. you have to do something with this situation and I definitely will contact corporate on...