Dunkin' — Restaurant in Town of Southampton

The employees are not just rude, they are completely hostile. I've never seen anything like it.

We first came here to get a scoop of ice cream and waited at the counter for 10 minutes before one of the two employees decided to come over. The store was empty as it was 7pm. We asked if we could try a flavor, and the woman literally rolled her eyes at us and said they don't really do that. I said, 'oh, every ice cream parlor in the world offers a taste before you buy', so she grudgingly gave us a taste but then angerly flung the plastic spoons in the trash when we handed them back. Lol!

We went back two days later, thinking it was a fluke. It wasnt! We ordered a box of Joe through the mobile app and accidentally ordered 2. She only had one box of coffee ready for our mobile pick up, so she knew it was a mistake but we paid for 2 boxes of Joe when we only received 1 box, and did not offer to make another even though we paid for it, and refused to credit the second box of coffee, and only gave us 8 creamers.

We asked if we could have more creamers but she said she would have to charge us. We order a box of Joe all the time in Philly and they give us an entire bag of creamers because there's 10 cups of coffee in a Box of Joe. She also wouldn't credit the extra box of Joe. So we paid for 2 boxes of coffee and only received 1, and only 8 creamers. I'm going to file a complaint with...

Where do I start?? Every time I visit, we wait a really long time for service which is always poor. Store is dirty, they NEVER get an order right. Order a medium, you'll get a small. Have to repeat order slowly so the clerk comprehends. Two weeks ago, I ordered a birthday cake for my godson. Two days later I went to pick it up and they FORGOT to make it, even though I completed their stupid form. Today, the people in front of me ordered two coffees. Both orders were wrong and had to be redone. Then I tried to buy a cup of Pralines and Cream ice cream. They didn't have it. Also didn't have Mint Chip ice cream, settled for Vanilla. Their 31derful brands are down to a dozen at this store. And the Ice creme had freezer burn! Don't patronize...

I don't come here often, but every time I have, I've never had any issues. The girls behind the counter are always very nice and accommodating, which makes each visit a pleasant experience.

One thing I am a little disappointed about is that they removed the Baskin-Robbins part of the Dunkin', which I always thought was a nice addition. Also, I’ve noticed that it tends to get pretty hot inside, especially on warmer days. I understand it’s a smaller space with cooking equipment running, but it would be great if the AC could be a little stronger — not just for the customers, but for the hardworking staff as well.

Overall, it’s a good spot with friendly service, and I hope they continue to make small improvements for an even...