Chili's Grill & Bar — Restaurant in Town of Vestal

So this place you can get a $10 deal. My kids love it. I love it. My parents love It, The food It's great what else.. the atmosphere it's not obnoxious. It's not dull somewhere in the middle. The service every time is on point that I've been there They're attentive, but not overbearing, they're friendly. They can get a conversation going with even the toughest customers. I've witnessed it. What else can I say They are efficient they're quick. They're clean. I'm not sure if all Chilli's knows what they're doing..or if the universe has randomly thrown a perfect team of employees together that they just seem to work, You can see that everyone has their role, and almost as if they rehearse it they're on point every time, every one of them... It's a great place if you're out or in a hurry. But you don't want McDonald's cause it's gross, go there cause you're not gonna be there for 5 hours, it's quick And has something for everyone. They for sure got it going on good job chili. I've been there 50-plus times in the last year, My kids go there constantly. My parents go there constantly. My friends go there constantly. And Every time It has been the same experience for All of us. I hope that everyone else has that experience too!! I Have ordered online and got curbside, Same thing when you pick up your food. The people are wonderful, they're super friendly, and if something is wrong or not to our standards they are apologetic and quick to resolve any issues. I highly suggest If you want To go a little extra... the southwestern egg roll thing oh my lord so so very good. I know if I was the manager ( btw kudos to the management). I would not split the group of people that are there because they are amazing. And if there Is negativity or bad management or bad employees, You Can't tell Because as soon as they come out on the floor you all are exceptional...again however this has been consistently my experience...I truly hope everyone has the same experience as me and my family. ( I am aware that I sound probably crazy because My review is so over the top And no I don't personally know anybody that works there. Nor am I being told to write this. I just honestly have had a great experience there. And so has everyone...

Posting this while sitting at chilis. My Wife orders a medium steak and loaded mashed with no onions, my son gets the half rack of ribs. I went for the chicken fajitas.

Appetizer was the onion rings and they were really tasty, crispy and plentiful. My side salad came out in a piping hot bowl which was odd but not a deal breaker.

Our main course shows up and my Wife's steak is completely burned on one side and cooked beyond well all the way through. My sons ribs tasted as though the cook spilled an entire bottle of liquid smoke on them, now we knew the ribs were a gamble so we said nothing and simply ordered a burger for him as a replacement, planning to take the ribs home. He orders a plain double cheeseburger with fries. My Wife sends back her charcoal brick steak and hoped to receive an actual steak cooked to medium.

Literally 20 minutes passes by, a nice waiter brings a burger to my boy, loaded with tomatoes, onions and lettuce. We talked to him and sent it back to get a plain burger as ordered. 10 minutes passes, no word from anyone on my wife's steak, the burger gets tossed down on the table again and an apology is casually issued. We open the burger, and guess what we found? Tomato seeds. Yeah, they just took the unplain burger in the back and scraped off the toppings. Completely unprofessional and a deal breaker.

The waitress is sending over the manager. In the meantime my wife's steak arrives and is literally raw in the center. At this point we're ready to leave to not deal with this anymore. The manager arrives and is very nice, saying he's remaking the burger and sending it out right away. We told them we'd just bring the rare steak home and cook it ourselves.

Now the good, my fajitas were absolutely amazing! So many toppings and very generous portions. The 3rd burger that was brought to my son was literally one of the top 10 best burgers we've ever eaten, which begs to ask, why not bring it correctly the first time!?

All in all I have to say this place has potential but needs a lot of work to make us willing to eat here again. There are simply too many other chain restaurants in the area that get your food right every time to be spending almost 2 hours,...

When the Chili’s in vestal Ny first opened we went a few times and had a nice experience. Went back recently and had the worst dining experience I have ever had. Waiter Rick was very mean and nasty. Food did not come any sauses which were listed on the menu. When asked for more sauces Rick never brought them. Asked him again and he said “Well what sauces do you want!?” I said “The sauses it comes with.” He then said well no sauces comes with it.” Then showed him the picture on the menu and he then stated “its on it it doesn’t come with a side of it.” Let me tell you I know for a fact the chicken quesadillas come with the sour cream and ranch on the side. I let it go because obviously he was not going to bring us any. He got really agitated when asking him for refills and all the basics you would need when at a restaurant. Rick must have known he gave such poor service because he took the little kiosk on the end of the table (assuming so we could not rate him.) Since our service inside was so bad we tried to order online and get the curbside. Which was just as bad. The lady who brought us our food was very frazzled. She forgot some things and we had to go back. She did not apologize but acted like we were bothering her. Some of the food containers had food all over the sides leaking out and the gallon of tea we ordered (which was the wrong flavor) was leaking all over and she did not have the curtesy to wipe it off before handing it to me and getting tea all over my clothing and car. I will never return to Chili’s again. This chilis really needs either a better management team and to reconsider some of their hires. Really such a shame because the quesadillas...