Tucci's Family Diner — Restaurant in Town of Waterloo

All I can say is WOW! My husband and I are from the Capital Region and were in Seneca Falls for the “it’s a wonderful life” weekend. We didn’t want to have to manage the Sunday brunch crowd in Seneca Falls, so I did a yelp search and discovered Tucci’s. We decided to go there because of the name, we absolutely love Stanley Tucci and thought it was a funny little coincidence. I have to admit, when we pulled up, I didn’t have high hopes. It’s a little hole in the wall building. But when we walked in, it was so cute and clean and little like a blast from the past. There are about 20 tables total and it is obvious this is the place where the local people go. I had Chocolate Cream Pie (dessert before breakfast!), egg nog French toast, and scrambled eggs well done. Everything was cooked perfectly and the French toast was so good. However the absolute best part of our visit is that the owner, Nick, continually checked in on all the tables and was ready to pitch in whenever he was needed. We spoke to him afterwards and told him how amazing his diner is. He was genuinely so appreciative and kind, as was our waitress and even the cooks. We truly loved our breakfast and mostly the charm of this diner and the kindness of the staff. We travel to Seneca a few times a year and will definitely be making this a...

My staff and I have been coming to Tucci’s for for the last couple of months. Yesterday was my last stop. I brought one of my new employees there for a late Friday lunch. 3/4 into my tuna melt I found a large brown hair. Without making a big deal out of it-the “server” came back and I made mention . Afterwards she was extremely rude. No apology no can I get you anything else. Just a gruff “I will take it off your bill”. You did not lose a customer-you lost a medium sized company worth of clientele over a $13 sandwich. We were so happy to find a mom and pop diner that accepts credit cards with good service. That came to parting company due to lack of compassion. Finding a hair, although disgusting happens and I totally get it. If a little empathy was displayed, (I get hungry like everyone else- although I left both hungry and disgusted ) it would’ve been chalked up to a small laugh and maybe a cup of coffee- I look forward to a response from this owner of the...

So, I came upon a Border City gem of a diner this afternoon…TUCCI’S FAMIlY DINER (the old Patsy’s Diner back in the day). Being a regular at Patsy’s, to my surprise, TUCCI’s now has a modern, updated look and feel. Let me get to the food…OUTSTANDING! Reasonably priced for the quality! Found myself sharing with my guests. Let me tell you this…tried the angus burger called the “QUICKIE”. Order the QUICKIE! You won’t go wrong and never again will you long for the normal burger elsewhere. The owners are pleasant. They understand CUSTOMER SERVICE. What? True customer service these days is a thing of the past. Come to TUCCI’S Family Diner to be treated like family. I did! TUCCI’S is now my go-to after just (1) visit. This Diner puts the local competition to shame. So what are you waiting for…business hours are Mon - Sat (7 am - 1 pm) and Fri (4 pm - 8 pm). Go ahead, make the short drive to TUCCI’S at 339 Waterloo-Geneva Road (Border City). What are you...