Tim Hortons — Restaurant in Town of Westfield

Went through the drive through because I was in a bit of a rush. My mother and I quickly grabbed something and rushed home to eat. I paid for two meals but when I got home mine was missing. I figured I would call and tell them, I mean this place is new and people are still training I think... oh... no receipt now either. Never put it into my bag. Ok so I look up the number and call. Girl who answered offered for me to come and grab it now. Well let's face it I live 20 min away and obviously in a rush, hence the drive through order. So she went to get the manager and guess what she came back and said her manager wasn't there... I mean wouldn't you know that prior to setting the phone down to get them?! She said they will call me back later or tomorrow took my information and much to my surprise they never called! Initially I just wanted my money back or maybe my meal at another time. I was patient and kind, but yet got screwed out of a meal, my money and my time. So...

I frequent Tim Hortons but since visiting this store I would rather travel elsewhere. Rarely has my order been processed correctly and when I questioned the errors I am met with rudeness or indifference I arrived home with the incorrect order and was told to come back and they would correct it. I was not driving another 16 miles roundtrip because they can't fill an order correctly. Today I went through the drive thru for the new Tiramisu cold brew and they had never heard of it. I also ordered a frozen lemonade and was informed that they didn't have that available either. I then pointed out that the Happy hour price of my cold brew was supposed to be 3.00 and was told they already scanned my card so I would have to wait till next time. There is only one young lady there that does her best to correct the errors and they are plenty so she deserves a raise. Thoroughly disappointed with...

I always put my order in online for pickup. They never have it ready. It's very frustrating. I did the same today about 20 minutes prior to arriving there and when I got there of course it wasn't ready. I patiently sat down to wait. They started my order then stopped making it, i asked if it was ready yet because I have to go to work, then they picked my order back up and finished it. When I asked why my order wasn't ready prior to me getting there I was told they don't make the pickup orders until you arrive here. I said thats not how it is in other tim hortons. Specifically I had asked a gentleman who worked there and he said do a pickup oder insread of a drive thru and it will be ready when you arrive there. So which is it? Is it supposed to be ready or not? They were absolutely not busy when I arrived. One car had just pulled into the drive thru same time I got there. Very...