Dunkin' — Restaurant in Townsend

This might actually be the most incompetent Dunkin' Donuts location in New England which in it's own way is kind of impressive. I understand why they keep the mobile orders where people can't reach them so they wont be stolen BUT maybe pause the gossip huddle when people come in so they're not waiting for 10 minutes. I travel all over New England and I've been to a lot of Dunkin' Donuts so I know not to have high standards but it's actually pretty incredible how you can guarantee with 100% accuracy that this location WILL get at least one thing wrong on every item you order. Large black iced coffee? Get wrecked, you're getting a medium with cream and don't waste your time trying to correct it because someone with hard packed dirt under their nails and enough grease in their hair that they became a fire hazard 6 years ago will come out of the shadows and just blankly stare at you until you leave. Oh, you want bacon and cheddar omelet bites? Well we don't have any so you're getting a cold egg patty instead and if you don't like it you can stuff it where the sun don't shine (they also don't tell you they're out, they just give you whatever they feel like and you get to find out what they picked when you open the bag later). It's truly breathtaking that this location manages to defy the laws of customer service and basic hygiene and yet they're still allowed to unlock their doors every morning and let the general public inside. If you have to order at this location make sure you do it online because if you order in store you'll have to stand at an empty counter for 5-15 minutes and once you finally flag someone down they may growl and...

Went to get a coffee this morning at 7:10 line was around the building placed my order for two coffees waited in line until 7:25 when I finally got to the window they had not even made the coffees took my money saw no less then three employees standing at the counter talking I know how it is suppose to go as I worked at this location in the past I do not know what is going on but I can tell you as I work in the public service industry and would never accept this as ok I am sorry but this is very unacceptable and I know finding help right now is hard but come on if you have people working and just standing around talking and with the personality of a wet noodle at the window no one is going to want to go there sorry about the rant but can not ever make it to work on time if I stop at...

For the last 3 time's going in the past 2 months, around 3:40pm I have gotten nothing but attitude, swearing about my order and nasty looks, specially from the manager on duty. Today July 20th, 2020 around 3:40pm was the last time I ever go. My frozen hot chocolate was filled half way with syrup, along with being told we had to go through drive through and can't be in the lobby ordering, even though the doors were unlocked, and had masks on. We were told to go through drive through. I've been false advertised beyond belie about good drinks and hospitality. I would hope the higher-ups either correct them on their actions whether fired, retraining, or flat out fired. If I could give -20...