Starbucks — Restaurant in Tredyffrin Township

I put off giving this place a bad review for some time because it used to be good. It used to be calming, clean, and polite. That said, the past several times I’ve gone over the past few months, I have experienced long waits, incorrect orders, and rude baristas. If they get my order wrong (which is common), they give me a lecture on how I placed it wrong. I’m a regular at Starbucks (not this one, but many others) and I know how to place my order. They get it right at every other store every other time, but they get it wrong here and somehow it’s my fault because I “said it wrong” (I didn’t).

A couple months ago, I asked for non-dairy milk and they gave me dairy milk. I asked them to correct it and they asked “are you lactose intolerant?” as though I’m not allowed non-dairy milk unless I am. They pointed out non-dairy milk is more expensive, and I commented that I ordered it that way and they made a mistake, but I’m okay with paying the difference anyway if it’ll get me what I ordered. This location has generally rude service that will challenge you on what you know you ordered. Every other Starbucks I’ve been to will just apologize and fix it. This Starbucks is rude and unapologetic.

Last time I went (given my experience, I’ll probably never go again), I had an appointment that I was very early for. I was made wait easily 20 minutes and possibly more. I had ordered two drinks. At one point, they gave me one of my drinks, but they never gave me the other. I stood by the counter expectantly. Other Starbucks, at this point, would ask if I was waiting on something. They ignored me here until I made an issue. Turns out, they managed to miss the other drink and only make one of the two. I could have stood there all day and never received the other drink despite the fact that I ordered with the app and knew it was on the receipt. During my time waiting for my second drink, several other customers made the issue of their second drinks also being forgotten. I should mention I ordered ahead and still had to wait at least 10 minutes to even receive my first drink. Again, no apologies for anyone.

The seats are covered in crumbs and bits of paper. Service is rude. They will get your drinks wrong and blame you. To top it all off, the baristas work really slowly and the waits are unforgivable. They also have exclusively paper straws when every other Starbucks I go to has biodegradable plastic, which isn’t ideal, but at least won’t melt in your drink. I hate giving a bad review, but I really have to say something...

I would give the no stars but that was not an option. Boyfriend and I were just I this Starbucks. I just had the WORST service. I who work in the service industry and I am a manager in a restaurant. I won't fire each and everyone of them. We were waiting to order for at least 10 mins before anyone helped us. A new person came from the back and was told to take our order. She proceeded to move the cup holder mind you looking at us 3 time without saying a word to us. Touched the computer and then walked away. Still not saying a word. Finally my boyfriend said something. And it still took a few minutes then they finally took my order. Then I ordered an extra large tea and a cheese danish. They were out of danish. But I waited for my drink and now it was the wrong size...I don't think we'll ever go back...very...

I usually have great experiences at this Starbucks. But tonight I was on my way home and very hungry (I'm 36 weeks pregnant). Hardly anything is open around here, but I still have a few minutes to grab a muffin or something at Starbucks. Unfortunately, the door was locked, 10 minutes before the time they say they close. After the guys behind the counter saw us at the door, they started turning lights off. I work in retail and try to be considerate of people's closing routines. However, I only wanted to take a snack to go, and I firmly believe that you should honor the hours that you...