Chipotle Mexican Grill — Restaurant in Tredyffrin Township

Hello,

I am writing to follow up on a recent experience at your Chipotle location at 239 E Swedesford Road, Wayne, PA 19087 on March 15, 2025, around 12:45 PM. I was the only customer placing an order at that time as I was buying lunch for my family.

While the person preparing the initial part of the order was pleasant, I encountered issues with the staff member handling the additions like salsa and sour cream. She seemed impatient and did not allow me to specify my choices one at a time, even though I was the only customer in line with a three-person order.

When I brought this behavior to the attention of the store manager, whom I recognized as a regular customer, I was surprised by his negative reaction. He and other staff members made me feel targeted. When I asked for salad dressing, the manager insisted I say "please" in a manner that felt demeaning. Even though another staff member was more understanding, the manager continued to shout at me, demanding I stop talking and leave. He repeatedly said "have a good day Sir!" until I felt compelled to leave, feeling humiliated in front of everyone present. This was a shocking and upsetting experience that has caused me significant distress.

I initially reported this incident to Chipotle Customer Care and received an acknowledgment, but no resolution has been provided. I was later contacted by a Customer Incident Specialist, Lauren Allen, who claimed to have tried calling me. However, I received no such calls. I have tried to reach Ms. Allen multiple times at the number she provided, leaving voicemails on each occasion, but I have not received a response.

For your reference, Ms. Allen's contact information is:

Lauren Allen | Customer Incident Specialist Chipotle Mexican Grill 500 Neil Ave Floor 3 Columbus, OH, 43215

I hope you will look into this matter further and take appropriate action regarding the behavior I experienced and the lack of follow-up.

Thank you for your time and attention to...

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