Tim Hortons — Restaurant in Trenton

After waiting about 10 minutes in the drive-thru line this morning, it was my turn to place my order. A piece of white paper was taped to the side of the speaker stating "Cash Only". I understand registers can go down, but it's not the "cash only" issue as to why I am leaving this review.

Issue #1: This Tim Horton's location layout is poorly designed. That being said, when you enter the drive-thru, you do not have a way to exit the line. By the time it's your turn to place your order, you have now wasted your time waiting if you're paying with a card. Now you have to continue to wait for everyone to receive their orders until you can exit the line.

My recommendation: Place a standard lawn sign stating "CASH ONLY" before the entrance to the drive-thru line. The current method is very frustrating and highly inconvenient.

Issue #2: I asked the attendant if cash only was still in effect. She said "yes, sorry". I then asked if I could come inside and pay with a card. She said, "yes". Okay, bad customer service for 2 reasons.

Why couldn't someone still take my card payment at the window and walk it to the lobby register? Mind you, I'm on my way to work and now I've been inconvenienced twice.

If the attendant was unable to take my card payment at the drive-thru, why wasn't the response "Yes, we are still unable to take credit card. But you are able to come inside and pay with your credit card." Instead of, "yes, sorry" and silence. Very bad business and an easy way to lose money and customers.

My recommendation: After purchasing the lawn sign to write "Cash Only" also write, "Credit Card accepted inside". This will make for a lot of happier customers.

Issue #3: After parking my vehicle and walking inside, surprisingly, the lobby was empty. I could understand not being able to take my card at the lobby register from the drive-thru if it was extremely busy but I walked right up to the register.

The Icing on the Cake: Attendants need to start listening more and stop chatting less with each other. When I was asked to place my order, I kindly replied "medium double-double please". The attendant replied, "would you like cream or sugar?"

I'll let you decide how my morning went at Tim Horton's. I really hope this location considers my recommendations and improves their customer service...

I’ve been drinking Tim Horton’s coffee for at least 20 yrs. Always a double double. I wouldn’t think that is too hard to make. For the past year, this certain location I’ve had to Up it to 2 cream 4 sugar, which apparently they cannot get this right either. 8 out of 10 times, it is wrong. I’ve had a barista look in my cup and say “Well it Looks right!” …Really?? You can see the sugar in there? Today I had to turn around again, head back to this store where this young man makes a new coffee. Thankfully I took the lid off to stir it, because they don’t, and it was 3/4 full. I asked if I could get it filled and he tells me “Well ran out of coffee” to which I asked if they were making more. So I’ll wait. During this time I took a Sip to make sure it was right. The boy then walks up to me and says “I can’t fill your cup because you drank from it” Unfortunately, this location is closest to my house which is why I continued to go there. This situation was the last, I will not buy anything from this store again. My expectation is set too high I suppose, a simple coffee with cream and sugar is too difficult for them to make. This place was getting near $100 from me every month. I do Not recommend to anyone. The product is great, the experience...

This is a testament to all complaining. We make 12/hr. Not enough to pay for rent and gas. The entire staff other than the manager and supervisor are 20 and under. Things break and they don't get fixed for weeks to months. It's out of our control. Most of the things that people are complaining about are either store policy, or broken machinery. Personally I wouldn't buy from here either but do remember that it is a choice that you are actively making. There are other locations down the road that might be more to your liking. Bigger ones that aren't constantly understaffed and underpaid, with working machinery. Also please do note that the employees are not trained on how to use the app. Not ideal but that's what we're working with. Note that if you want a good selection of donuts to come in the early morning. Our baker often has to leave before 10am, and due to the pay, we struggle with finding one to work afternoons.

As for the bathrooms, truthfully they scare me. Unless we're extremely busy, theyre cleaned decent enough. However the toilet seats have not been replaced in nearly a decade and they're cracked, yellowing and appear dirty and disgusting. Yet again something there's "not enough...