Big Chill Trophy Club — Restaurant in Trophy Club

Thank you to the business Big Chill in Roanoke. I went into purchase some ice cream with my wife and son. I have a service dog. When we went in, I was told service dogs are not welcome since it is a small shop. I WILL NOT SUPPORT A BUSINESS THAT DOES NOT SUPPORT DOCUMENTED AND CERTIFIED SERVICE ANIMALS. We were told we could eat outside, which is great, however we couldn’t order our food because it was inside to do this. Service dogs are an extension to the disabled person and she was not trouble at all. Not shaking, slobbering, nothing to cause anything to be unsanitary. We also stood by the windows where we were not by the counter. Maybe think about this when you do not allow service animals. People with service dogs are just like having a prosthetic. You would never tell someone they could not bring their prosthetic in with them. Service dogs are not emotional support animals. They have a certification from ADA to support an ailment a person has. There are laws to protect them but we would rather just walk away and...

The place is nice and clean, they have a variety of flavors of which they let you taste test as many as you want, they did mention it was a soft opening so they still have a lot of new things to bring in. They have a few toppings (wish they had fruit) but they have like 6 not including the fudge for the sundae. They play catchy music and have plenty of seating available. Taylor was really sweet and answered all of my questions, Maddie was super nice and attentive... she helped me with taste testing the ice cream they have. Extremely reasonable price for what my husband and I got. He got 2 scoops with extra marshmallows and I got 1 scoop sundae with fudge, whip cream and a cherry, all under 10 bucks. When I go to marble slab I spend about 17. Quick sweet snack for a good price. Only reason I gave a four was because I feel like they should add more toppings, other than that, it’s a...

Great hidden gem in Trophy Club. I was in the area and decided I wanted a chocolate shake. I walked in and saw the store was very clean. There are a few tables to sit at both of inside and out. The menu board behind the ice cream counter is very clear and easy to read. The owner and his son were working, were both very pleasant and helpful. I ordered a chocolate shake and was asked if I wanted my shake with chocolate ice cream or vanilla with chocolate syrup. I appreciated this because most places won't ask and don't know that vanilla ice cream and syrup makes it a black& white shake. I always go with chicken chocolate ice cream. If you have a chance stop by for an afternoon treat it dessert...