Kat's Patch Restaurant — Restaurant in Troutman

I stopped by here around 3:05pm on a Saturday afternoon (1/25/25) after finishing a training nearby. I found this place on Google and decided to stop by as I wanted to try a local establishment.

When pulling in, I noticed they have a drive thru window for call in orders. There is an entrance on both sides of the building. They have outdoor seating on one side.

There was a lady in front of me who appeared to be a regular. My wait to order was brief. I told the cashier it was my first time there. She couldn’t give me any solid recommendations as “I’m very picky” and “eat at the same restaurants” but “this isn’t one” LOL. She added “I just work here.” That gave me pause. I don’t know many people who work at a food establishment that haven’t had their food… especially if you work as a cashier. She did give some recommendations and I opted for a burger as she mentioned they are prepared and cooked fresh vs frozen patties.

I ordered a Double bacon cheeseburger (with bbq sauce) with hush puppies and a sweet tea at 3:12pm. It was a little over $13. They take orders on a traditional order pad. I was given the bottom with a number when my order was ready.

I was given a cup of ice to get my own drink. The sweet tea was PERFECT, Southern style sweet tea. They do have unsweetened tea and lemonade along with foundation drinks.

My order was ready at 3:17pm, which was fairly quick. While seating, I noticed many tables were dirty and not cleaned, even though they were empty and had been for a while. The floor wasn’t the clean either as I noticed trash and dirty under the tables and in the walking areas. I sat at the table by the TV. When looking up at it, I could tell it was dirty and hadn’t been cleaned in a while.

My hush puppies were hot and delicious. When I unwrapped my burger, I immediately noticed my bun was cold, which was disappointing. It was also dry… The patties were a decent temperature but the cold buns threw things off, for me. It looked and tasted like it was cooked well done. They didn’t ask what temperature I wanted it cooked and it’s likely because they may not know how to prepare the various styles.

Most of the staff were young, likely teens or early 20s. I did see an older gentleman as well.

I saw one staff scratching/rubbing his beard and his arm along with being on his phone in the food service/area. I saw another person scratching his neck and back. I didn’t see either of them wash their hands afterwards. I was present when another order came in. The former put on one glove and began preparing the food… without washing hands.

Apparently, there is no designated area for eating or drinking as I watched the staff do as they please around the kitchen. Honestly, they shouldn’t be eating in the kitchen anyway… It was very unsanitary and I wished I hadn’t witnessed the things that I did as I was eating.

Staff need more training on food safety. Dining room needed attention and cleaning but staff opted to be in a circle and chit chat in the kitchen during down time. It wasn’t busy at all during my 40 minutes there.

With current operating procedures and practices, I do not and would not recommend this place. I don’t plan on returning if I’m in...

I spent $40 a week here feeding my family. Tonight I was hung up on the second I finished placing my order not a thank you not a chance to ask how much it was or anything. They always are forgetting something. Portions are way too much one time and way too little the next time. My fiance got a grilled chicken sandwich. The chicken was the size of a chicken tender. The bun was I'd say a 6-inch bun. Her onion rings were old and a horrible portion for a large. I spent $6.50 on a hamburger steak plate. It was in pieces not a big portion no gravy no onions no warning of no gravy and no onions burnt french fries and a squeezed roll. I could have got a super burger for half the price and it would have been double the meat. I called up there and their excuse was they were busy. I wasn't offered anything after speaking to the manager and explaining that I spend a lot of money in that restaurant and I'm paying a lot of money for food because it is supposed to be good, he tells me nothing. If you are not getting a cheeseburger or ice cream don't eat here. They're taking advantage of the fact that they're one of the only restaurants in Troutman serving food because of the covid-19. They should be...

Food is good. The restaurant is dated and could use some updates. Its better than it used to be. Miss the soda fountain in the dining room. My biggest complaint is constantly shorting my take out orders. Anything above three items has about a shortage rate of about 50%. Meaning that there is a 50% chance that something is missing or inaccurate when I order more than 3 different items. It's always breakfast if that helps you identity a cause/fix. The sign that says the customer is responsible for missing items after leaving is absurd. Why should I layout my entire order on the counter and open every wrapped or boxed item to see if something is missing? If I don't do that then it's my fault for leaving and finding out something is missing when I get home? Why can't you guys simply line through items on the order as you bag it for a final QC check? If it was for order accuracy, I would rate this place a 5.

One last thing, why can't you extend breakfast to 11:00. I don't even like ordering at 1015 only to be told you are out of items. If it's past 10 then we go somewhere else...