Los Beto's Mexican Food — Restaurant in Tucson

HORRIBLE SERVICE, was being charged more for order than what it says on the outside order board. She said that wasn't what the order cost, then I said then why don't you change it, she just kept on mumbling words to the fact that they had not changed it and I told her it wasn't my fault it states a price and that's what I'm paying, I don't work here so I don't have to change it. She kept on saying that was the price but I don't have to pay more of what it states on the board OUTSIDE. And then I was told it was because taxes were included in the price, but taxes were added separately on the receipt. Asked for extra cheese and I was charged $1.50 for the same amount that nomally comes with the (beans) wanted the extra cheese on the beans but I just got a very small sprinkle. It took us 20 minutes talking to two people the cashier was a man then the supposedly Owner came to the window and started arguing and I was right with all I was asking. After a long while of arguing back and forth that I was over charged I told her well it's ok I'll call and talk to the manager or owner she told me what makes you think I'm not the owner and I said, well if you're the owner you should know what has to be done, give me back what you over charged. She was mad but I don't have to give anyone NOT EVEN A PENNY EXTRA FOR AN OVER CHARGE. I told her I knew how things worked in this kind of business because my ex husband owns 2 of these restaurants, then miraculously she changed, she then asked where they were I told her and she started talking all nice, She gave me the money for the over charge. By then I wanted NOTHING TO DO WITH HER. When we got home the meat had many piece of cartliges, pieces of thick nerves not actual meat and it had a nasty smell to it, really. Then we have to go back and return it its about 18/20 miles away from our house. I will NEVER GO BACK. So I encourage everyone that visits these restaurants to DOUBLE CHECK YOUR RECEIPTS. I put one star because I can't put none, I would put 000000000. This was the Beto's...

Where do I start starting off on the pulling up to the drive thru such a large menu for a fast food place? I guess I should’ve known for. No not so big of a lion bite. On the way. That was probably the only thing that was good here. very upset disappointment I really can’t believe, how businesses are nowadays already located here on the east side of Tucson, where we should be expecting some great Mexican food from some of these Mexican restaurants on this side of town I’m not too sure what’s going on but this should not be appropriate. You should take very good pride in the food you make from freshness to the taste to the proper etiquette, bought two carne Asada burritos or should I say two salty burritos with some pico de gallo you guys should be ashamed for serving Mexican food the way you guys do cannot believe it after a long day of not eating all we want. It was to have a good dinner and good Mexican food come to find out you’re not even serving it with fresh tortillas not even real tortillas for 24$ now wow felt like they skimped me on the meat I mean the food were salty there such a let down people we spend our hard earn money we need to start speaking up for what we spend on now days maybe we can get a better and more of a prideful business in replacing this restaurant here in our location very up set not even worth the money and I could see if they had to do something with the crew but every time I’ve been here I give it a try the next time I give them another chance and it’s not just a crew or the chef it’s always like us. It’s always consistent with this kind of food, who ever is in charge here please do something people deserve better we deserve better it’s a blessing to have customers now days i don't even know how this place has the rating as it is for a 5 star must be buying bots to make these fake ratings this has to be a cover up or something the 2 guys working today on the 23rd of April at 6 in the evening shame on you...

Although the food is very good, I would have to say the staff might be a bit questionable. My visit started by walking in and not being helped for about 8 to 10 minutes literally. The cashier did come from the back she did not apologize just told me that she would be right with me and went and took two drive-thru orders before she came back to me. When I order the food she literally acted like she was being a hostage there and she was forced to work. The food came pretty quick, but my meal was room temp at best.

While waiting for my food I went to use the restroom and wash my hands but I noticed there was no soap Nor towels in the men's restroom. I told the cashier this, she did said that she would get it fixed. A few minutes later a gentleman Steph came from the back and went to the restroom I assume to replace the paper towels, instead I heard the toilet flush and him immediately come out from the restroom, zipping up his Zipper underneath his apron and walk back to the kitchen and continue to make food. At that point I'm usually got up and threw my food away and walked out. Still the restaurant was very clean and the food did taste good if it would have...