Farrell Bread & Bakery — Restaurant in Tulsa

Going into the retail space for Farrell is pretty useless. I've tried several times and it's a huge disappointment. The interior space is nice but it's sterile and no one is there. They didn't bother to make it inviting or comfortable. I don't know who staffs the store, it seems like friends and family or high school kids, because no one that works there knows anything.

They sell local products, eggs, stuff you'd like to support. Try asking whoever is forced to work the counter, they've never tried any of it, they aren't interested.

The last straw was when we made a specific trip to buy bread from the retail space so it hadn't been sitting in plastic like at the grocery store. We ask for sourdough, the kid gives us a random plastic bag with pre-sliced bread. We ask to have him slice a fresh loaf, he says it's fresh. Welp, we don't argue, go home.

At home, it becomes obvious that the bread in question their Italian, not their sourdough.

So, if you want to get poor customer service by employees that know less about Farrell's products than their own customer base, by all means, visit this store. I won't be buying this bread ever again, in store, or out. It's not a family operation, it's a large industrial bread factory with zero care...

I’ve only bought one other loaf of rye bread at your bakery before and it was the best I’ve found in Tulsa. I found myself on your side of town today, Monday. I got home and had a couple slices for a sandwich. The bread was hard and tasted stale. I called back to the bakery to inquire of when the bread was baked. I was told they were baked on Saturday and that’s why I received a “discount” I was not informed of the bread being 2 days old or of any sort of discount. I don’t want to save $3, I just expected fresh bread. Now I’m stuck with 2 stale loaves of bread that are like rocks. I guess the search in Tulsa continues for good bread. This is added on after your reply. Thanks for your quick response. I live close to Walmart in Coweta, so I won’t travel there to bring 2 stale loaves of bread back to exchange. But, I’m sure all of your customers would appreciate knowing what they buy on Monday was already 2 days old. Good customer relations and in trying to be a good neighbor, I’d think if you are indeed baking 1,000 loaves of bread a day, you might want to drop off unsold items on a Saturday night to a retirement home in the community instead of selling them on Monday. Just a thought, it doesn’t always have to be...

I worked out of state for several months. One item on my first things to do list was visiting Farrell Family Bread. When I walked in the store looked and smelled different. The cheesecake brownies contained corn syrup, there were obviously burnt croissants in the display case and the array of items on display was more sweet and less bread focused: the bread is now behind the counter. Although I was pretty sure the company changed owners (after my visit I discovered through a google search that while I was out of state it does have a new owner) I purchased a few items. The croissants had a thick, bright yellow greasy substance and no detectable butter flavor so these were torn up and scattered for the birds. The Buttermilk Biscuits are very good. The bread to me seemed to have less flavor than I remembered.

This is a business I have frequented since it began: back when the Silver Plate was their next door neighbor. I know that change is the only constant in life, but that makes me realize that the places you miss may not be there when...