Azul Tequila — Restaurant in Tuscaloosa

This review could have been prevented but the manager has no idea what "customer service" means. I had lunch at this place on Monday 2/24/2025. When the charge hit my card it was for $2.00 more than my total after tip. I called today when I got home from my work trip. I asked do they charge fees for card users? Yes. How much? With accent it was hard to tell if he said 2% or 3%. But my charge was an extra $2.00 even which is closer to 10.6%. I asked to speak to the manager, the manager/owner is who I had on the phone. I said if you upcharge everyone like you did me that is dishonest. He proceeded to blame "the company" that installed the machines. I asked for their name or number but he couldn't/wouldn't provide it "right now". He said if you're making a big deal about $2 come here and I will give it back to you. I live in South Carolina. That's not going to happen. But this review is going to happen. It's not the amount, it's the principle. Beware of this place and their hidden 2% that becomes 10% credit card fee that wasn't posted (bet it is now!). Sneak $2 from one customer you get $2, sneak it from 100... I am disputing the...

This has been my go to place for Mexican food in Tuscaloosa for the last three years. Tonight will be the last. The last time I went, I ordered my regular meal and it was missing one of the four meats. I brought it to the waitresses’s attention. This time, I ordered the same thing and asked the waitress (Who was our waitress the previous visit) to please make sure that they put the sausage in it. Well, guess what? It did not have it. I had the manager to even come look at my meal and he said yeah it is not in there. He said they will make it right the next time. I even told him when I was paying that they should give me some type of discount and he said they will take care of it next time. I told him there would not be a next time if they could not give a little discount. Heck, if they just took two dollars off of my $34 ticket I would’ve been happy. Besides that, they never come check to see if you need refill on salsa. There are too many other Mexican restaurants in Tuscaloosa. They need to up their customer service to keep their...

I am seriously wondering where all of these great reviews are coming from! Hostess was tweaky when we walked in. Server asked us if we were ready to order and we hadn't even ordered drinks. Proceeded to ask us 6 more times in less than 10 minutes if we were ready to order. Ordered the choriqueso... basically white velveta with chorizo. Decent. I ordered the enchiladas supremas... ugh Bland, bland, bland! Can I say bland! Husband ordered Carne asada mexicanos... dude meat like that is only suppose to just be kissed by the grill not beaten to death over fire! $60 for 3 margaritas, 1 appetizer and 2 entrées. Plus they charge you extra for using your credit card to pay. I get the convenience because it's walking distant to 2 hotels. Don't waste your time, your money or...