Subway — Restaurant in Tuscaloosa

This is the third time I have attempted to go to this subway. The first time they were still open in the middle of the day but said that they were out of bread! Why are you open then? The second time I went I asked if they have any of the new sidekick items(churro) available? They said with an attitude that they didn’t prep any and it would be two hours before they had any. The third and last time I went today and asked again about the sidekick items. First I had to wait 10 minutes before anyone would come out of the back and help us. There were 6 people in line. You could hear them talking and laughing. We called out and rang the bell several times and no one came out. When they did they had a nasty and rude attitude. And again they said they had no cookies or churros prepped and it would be 2 hours. I won’t ever be back to this location. Apparently this behavior is condoned by management as there are reviews just like mine from...

To Whom it may concern, on today 10/6 I walked in to this location and was greeted by the manager in a very rude way because I ranged the bell in the picture. I did it in a jokingly manner as I was talking to another person in line. She told another customer she got distracted because I ranged the bell for no reason which was rude. I’m here to buy food not be treated rude. The bell is there on the counter for us to use. I don’t understand how she could be agitated by something like that.

Tried to shake it off and reorder! “Oh so now you want me to fix your food?”

Mam I just wanna order sorry for ringing your bell.

Then here comes another Pilot Employee who’s apparently her brother, he gets all in my face trying to swing on me! What kind of ppl do they have working for them! I’m a customer but got rude service and threatened by another. Thanks to ROZ for giving me...

I waited in front for 10 minutes. Didn't see the bell, it was way off to the side and not in a place that customers could see. When I said hello, I was met with such a hateful and rude attitude by the lady who came out. I asked her in a polite way why no one was up front, she said cuz we're in the back working. She was so mean and rude with how she was speaking to me. I asked her why she was being so agressive. I am a Muslim hijabi and with all the Islamaphobia going around, I'm sure she was being prejudice against me because she didn't talk to the man after me in that same manner. She was really nice to him. Then she sarcastically spoke kinder to me as if I was a little baby. She's a disgusting human being and should not be the face of your store. I couldn't believe that people are actually allowed to treat people like this in customer service. Your staff...