Domino's Pizza — Restaurant in Tyrone

Confusing ordering and pick up process. Unacceptable customer service. I ordered my food online tonight in the parking lot. Order #3913. I was already parked, paid for the order in full, and submitted it on my phone. I waited an appropriate amount of time. While I was waiting I noticed a large sign on the window instructing customers who are picking up to park, check in online, when the order is ready, activate hazard lights, and an employee would be out to hand deliver my order to me. This is my first time picking up at Dominoes, and this location. I watched the order tracker on my phone, still waiting in the parking lot, and when it changed to all red to indicate my order was ready I activated my hazard lights and watched the employees place my fresh food on the shelf. I then waited over 15 min and made eye contact with two separate employees who btw, were not busy, but one phone call, until a third employee came out to indicate they had no curbside orders. I informed him I ordered two pizzas and garlic knots and he went into check, grabbing the order that had been placed over 15 min earlier on the shelf. He hand delivered my order, and informed me sarcastically that the order had been placed for carry out, not curbside pickup. I did not engage with his rudeness, and asked if the food was good while checking it. Both the garlic knots and my thin crust pizza were not hot anymore, while the other hand tossed was still fresh and hot. This comment from the older gentleman was unacceptable. The lack of customer service from anyone of the three employees who I watched all take note of my large black truck with four ways flashing for nearly 20 min, while doing little inside, is unacceptable. I was the only customer vehicle in the parking lot the entire time. Additionally, when I got home I rechecked the ordering process. The online ordering only gives you two options to order. Delivery or Carryout, both have bullets under them grouping all the different methods together into two options. I also noticed and asterix on the carryout options, but after reading the definition which clearly indicates (and I summarize) *at participating locations it is not clear still when arriving and noticing a 36 inch by 24 inch large window sign clearly displayed instructing customers to do exactly as I did. So the process is flawed. The customer service is lacking, and I am super upset that I had to wait for cold food to be brought to my car. Could I have gotten out and went inside, yes, however, as I stated before, this was my first time carrying out at Dominoes, so I thought this was the process. Plus the online process also groups together pickups in an odd way. This was all around was a bad first impression and experience, where any employee with basic customer service skills could have taken initiative to do there customer right. On a side note, though the food was cold, it was quite good after...

I'm not one to do reviews however, this should be addressed. I ordered 2 pizzas 16 garlic and 8 cinnamon twist and when the delivery driver came gave me it I went to put it down to give a tip but they had left before I got back... so, when I got to my order I noticed a pizza was missing so I called directly after and was put on hold for 19minutes and 43 seconds. I gave up and called again and put on hold for about 3 minutes until I told them I'm missing apart of my order and they replied with sorry and said I'd have to wait another 25-30 minutes. I will say the second delivery driver with the tat on his leg, apologized for it all and really stepped up. I was...

Absolutely horrible service today I waited an hr for my pizza then find out it was left outside for 45 min so I called they had me on hold for 20 min no one answered so I hung up called back n the Mgr was so rude didn't even let me speak n hung up on me I called back 20 times n each time they hung up on me never seen such horrible service n unprofessional Mgr ever this location was at tyrone Domino's store on pleasant valley I hope the owner of the store sees this review so he or she can know how rude thier Mgr was 10/7/24 @ 7:15 pm couldn't get her name because she kept hanging up and to top it off they sent me a pepperoni pizza instead of plain...