Jack in the Box — Restaurant in University City

Unfortunately, I did not get the name of any of the people working at this location tonight. Anyway, I placed a mobile order and when I arrived at the location it looked like it was closed even though it’s supposed to be open until midnight. I even followed instructions to notify them when I was more than 7 minutes away and my order was still not ready. I was told to pull forward and waited another 10 minutes for them to bring my food out. I checked my bags and noticed that they forgot a burger. I went back to the window to let them know and they tried telling me that I received all of my food. They were wrong. I mistakenly told them I was missing the bacon cheeseburger when in fact I was missing the Jumbo Jack. They brought me out the bacon cheeseburger and I told the lady that it was actually the Jumbo Jack. So, I waited another 15 minutes thinking that she would bring me out the correct one. I was wrong. When they came out to deliver someone else’s food I let them know I still needed the rest of my order. I was told to drive back around to the window to speak to the lady again. She said that she gave me my missing burger and I told her it was still not the correct burger. She argued with me and asked me to give her my bags so she can check because I supposedly got all the food I ordered. Wrong, again. In the end, I got tired of arguing and ended up leaving without my correct order. Needless to say, I’m never going to eat at any Jack in the Box not only because of my experience at this location but because this is not my first bad experience at a JITB in the St. Louis area. I don’t know who does the hiring and training for this area but they are...

Dining Room Always Closed — Unfair and Ridiculous Experience

I honestly don’t understand how this Jack in the Box thinks it’s okay to keep their dining room permanently locked. Every time I come to this location, the doors are closed, and you’re forced to sit in a drive-thru line for 30, 40, sometimes even 50 minutes — just to order something simple like tacos or fries.

They also keep saying, “We’re only taking online orders after a certain time.” Okay… but where is that posted? It’s nowhere on the website, nowhere on the door, nowhere on the app. Everyone doesn’t have a car or a delivery app account, and that’s flat-out discriminatory. I shouldn’t have to DoorDash or Uber Eats my food when I’m standing right outside the restaurant.

The food itself isn’t the problem — it’s decent. The real issue is the lack of basic customer service and total disregard for accessibility and communication. I’m glad I reached out to the district manager to complain, and hopefully someone at a higher level steps in. Maybe management needs to be replaced, because this has gone on long enough. And just so it’s clear — every time I come here and it’s like this again, I’ll be contacting the DM...

The food wasn’t great. The taste was fine, but the fries were cold. Our sauced & loaded tacos were just thrown in the box with all the toppings thrown on top of the pile of tacos. It wasn’t as described as, “filled with sauce, cheese sauce, and lettuce”. Those things were just piled on top of the regular tacos. The service was awful. The girl in the drive through was super snippy, impatient, and messed up the screen as she was taking our order so we had to repeat the whole thing. We tried order the popcorn chicken as we had that location pulled up on the website but they denied having it despite being able to order that online. Then when we picked up the food we had to ask for the sauces we already asked for in the order line. Then she didn’t even know what the avocado lime sauce was. When we showed her our receipt, she said, oh we don’t have any. Then offered taco sauce. We will give Jack in the box another try, but definitely not this location. There’s so many amazing places to eat a meal in STL, we won’t waste our time and money here. I’d give...