Wawa — Restaurant in Upper Providence Township

I purchased 2 sizzlis on 11/5/19 around 8:40am. One of the sandwiches I purchased was an egg, sausage and cheese muffin.

As shown in the photos, the top bun was smaller than usual. It appeared to have 3 bite marks or was pealed off. Confused, I turned the sandwich around only to find nearly a 3rd of the bottom bun broken/bitten off. Let's just say more things came out my mouth that morning than went in.

Unfortunately, I only discovered the sandwich in this condition after I drove off to work. It was too late to turn back. I was pretty upset and did not feel comfortable eating it. I couldn't return until around 1pm.

I was directed to the manager who was tried to convince me this was "normal" and happens when they make the sandwiches. She claimed the muffin "tears" when they split the sandwiches. While explained that I understand muffins cannot be split perfectly in half, what I received was not normal as much of the muffin was broken/bitten off. Even if it wasn't bitten off, I shouldn't have to question whether or not it was. I made it clear that I have been purchasing sizzlis for years and have never had this experience. I had to show her the sandwich again just in case she missed it. 1/3rd of the muffin was gone. It wasn't normal.

She asked what I would like her to do. I then asked for a replacement if possible. She mumbled something under her breath as she passed me, something to the effect of "i can't believe this". Then went to the back to bring out a muffin and noted that "it's going to end up torn in the same way" and repeated that phrase or something similar a couple times before actually tearing the sandwich as if she wanted it to be torn unevenly as pictured.

It felt very condescending - it was like a scene out of a reality TV show. Truely, bizarre. The muffin she split turned out to be perfectly fine. She disappeared in the back without saying a word. I had to only assume she made the sandwich. She was very dismissive and did not bare me any attention. Fortunately, my patience paid off without me having to interrupt the manager again. Within 5 or so minutes, one of the employees in the back preparing food gave me the sandwich and I was on my way.

Based on prior experiences at other Wawa locations, I expected a smooth correction to the issue I encountered. Instead, I was met with a manager who I felt was unnecessarily rude and devalued my experience as a frequent customer. Hopefully, both this sandwich and the experience with a Wawa manager was a one time issue. Though, next time, I'd rather deal with the partially eaten sandwich than with the manager with a less than...

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