Fandango's Sports Bar & Grill — Restaurant in Valley Park

To answer the 'owner's' response -- yes, we actually looked around frequently after your condescending servers' responses -- we watched everyone shooting pool and eating and not paying any attention to the football game on the big screen on opening night for the Blues. We did, however, see and hear many Blues fans in Blues wear at the tables surrounding us, talking to one another, and to us, about why the Blues game wasn't on on opening night and another random football game was on instead. Bummer to hear you had no comment about customer experience and customer service/attitudes toward us as regular customers, as well.

Very disappointing visit to a place that is special to us. We went specifically to see the Blues big opening first home game the other night, and assumed they would have it on the big screen. When it started and they had a regular football game on instead, we asked the young waitress if she could ask the manager to put on the opening game. There were several other tables of people around us with Blues shirts on who came for the same reason. The young waitress we asked flippantly said, "Sorry, the manager turned them on and we can't change it." I asked if we could speak with the manager, and she acted snarky. Then she walked back with some other girl, not the manager, who was also very snarky and said "Nope, the manager has them all set and we can't change it." They barely even listened as we said 'we came because it's the opening game." We've counted this as a favorite and special place and have came many times and spent money to watch the Blues and have dinner, play games, etc. We ended up quickly finishing our sandwich and one beer and leaving. We had planned to stay and enjoy the Blues opener, drink some beer, play some pool and golden tee, etc. The attitudes and the lack of consideration was super disappointing as a regular customer. Not sure when we will be back. Waitress also didn't know anything about the beers, forgot our au jus for the sandwich, and everyone acted clueless and had literally 0% customer experience/satisfaction knowledge or understanding, whatsoever. Very...

Called on a Friday around 6 to try to order wings. The girl who picked the phone up barely let me get a sentence out about what I wanted to order before she put me on hold so I could “figure out what I wanted”. I already had it figured out. She said she would “be right back” but ended up taking forever to get back on the line so I hung up. I’ll take my money somewhere else that has good customer service..

To the owners response: First of all, let me give you a quick recap of how my phone call went. The girl on the phone immediately had a bad attitude and talked in a condescending tone. I asked a question about the wings - if I could order more than 1 flavor. She told me I could and while I was beginning to tell her what flavors we wanted, she told me she would put me on hold so I could figure it out.

I have worked in a restaurant that I am sure was FAR more busy than your little dive bar at 6pm. No matter how busy I was, I never put a customer on hold or talked to them in a condescending tone for not speaking fast enough. “Patience is a virtue” is a saying you guys should practice more, since the condescending girl that answered the phone put me on hold before I could even explain to her that I was ready to order and knew what I wanted.

If you can’t answer phones or stay on the line with customers because you are “too busy” then get more staff or don’t allow carry out orders over the phone. If you can’t speak to customers in a non-condescending and patient manner, maybe you need a different job. Based on the previous reviews I have read and the “owner” responses, I am so glad I didn’t end up ordering from you. Never have I seen a business respond to reviews in such rude and immature ways. I am surprised you guys are still in business based on your behavior. Trashy people. Bad service. YIKES.

I wanted to try a new local place but I think I’ll stick with other places that have genuine customer service, like...

$80 worth of chicken wings that were ordered extra crispy but came out nearly raw. There was no crispiness on them whatsoever. This is not the first time this has happened. When told about the chicken wings, we were told “we cooked them for 15 minutes.” How about not charging full price for gooey wings? It’s called good customer service. We now have to bake them in the oven at home. The reason why people eat out is so they don’t have to cook and clean up themselves. Disappointed.

To your response: What you stated is untrue. We left more than a 9% tip, double check your math. We told her they were raw before they were eaten. I guess that’s why we needed 4 to go boxes... because we ate all the wings before we told her about them? Also, she admitted that the wings were not cooked properly by saying the fryers were probably overstuffed. A free $3 salad is a great way to compensate for $80 (a complete total of $116) wings that had to be taken home and cooked! Thanks! We asked for sauce so that we could finish cooking them at home! If it would have been handled properly, there would be no complaint on here whatsoever. She should have properly handled this by speaking to her manager. But then again, she probably knew you would do nothing about it. Once again this is not the first time this has happened, we have let it go in the past. But, we get tired of spending over $80 on wings that are gooey. Quite sad that you think it is okay to serve customers gooey chicken wings that could potentially make someone ill. No need to worry about it, we won’t be back based off your customer...