McDonald's — Restaurant in Vernon

Avoid this McDonald's... Not worth your time and disappointment... Came to have a late lunch at this McDonald's on the corner of Soto Street and 37th Street. There are chairs and cushioned seats on top of tables preventing customers from sitting down to dine-in. The fountain drink machine is covered up. Fountain drinks are provided behind the counter. There are signs posted every where there are "No Refills", and apologize for the inconvenience. There is consistent water drops dripping above the cash registers. Does not look good for business. My order of medium fries were soggy not crisp. I did return the fries for fresh crispy ones. To my disappointment, which is my reason for coming to eat here. My large order of Coca Cola was flat with no gas. Looking at my receipt I was charged $1.88 for my large drink. I did ask when did the $1 change occur, the gentleman behind the counter said last week. I mentioned to him how come this was not advertised. McDonald's has always advertised their changes. The gentleman behind the counter just said they just took off the $1 soda drinks...

I had an extremely disappointing experience at this McDonald's location (3737 Soto St, Vernon, CA) on June 25, 2025. I came in to pick up an Uber Eats order and also placed a personal order because I was very hungry.

Instead of treating me with basic courtesy, the staff rushed me repeatedly, showing visible impatience as I tried to get my own food. The most unacceptable part was when the manager used the store’s internal tablet to give me what I believe was a negative rating — without any explanation or justification.

I felt disrespected, singled out, and mistreated. This was unprofessional and left a very negative impression. I’ve submitted a formal complaint to McDonald’s corporate, and I hope this location takes customer service more seriously...

Update: I went today, I ordered with the McDonald's app. They gave me the wrong item in the drive thru. I went back, the female employee apologized, asked if I wanted to keep the wrong item, I said no thanks. She gave me the right item, added a free apple pie, and apologized again, all while smiling. Thank you, and because of her I gave more stars. BTW, someone tell the rude male employee from the other day that McDonald's does have mochas. I originally gave 1 star because of the male employee who was rude. I asked for a hot mocha and he replied with a bad tone..."we do have mochas." I left without ordering anything. The dining area is small, and it was dark. The parking lot doesn't have a lot of spaces, and there is...