Papa Johns Pizza — Restaurant in Vestavia Hills

I've ordered from this branch for at least the past 13 years and always had great service/food. Obviously over the past year management has changed to someone that couldn't care less about his customer's if you had a gun to his head. I'm a business man myself, so i know all about not getting orders correct 100% of the time. However I've given this branch more than their fair share of chances. The previous reviews are correct in reference to the ridiculous delivery times, customer service and quality of food. At least the last four times I've ordered from here, my pizza was barely warm, the pizza crust was leathery as if it was microwaved and my dessert was also over cooked. To top it off, the last delivery driver i had, had an imperious attitude about him, kind of like he was doing me a favor for delivering a pizza to me. I gave him what i thought to be a generous tip after my two hour wait. I said " thanks, have a good night" all i got in return was "uh huh". I wanted to knee cap the guy and take my $8 back. To the manager that owns this place, grow some balls and get your employees under...

I wanted to give a one star; this “stuffed crust” pizza is empty and the pizza is paper thin!!! I will definitely complain to the Manager!

I did return tonight to complain about the pizza. I waited while another pizza was cooked. What I witnessed would have appalled the Health Department! Hands not being washed, touching masks that were not worn properly. The man hand tossing the dough was wearing his mask on his chin; he had a mustache (not covered!) The cooking area was so crowded, boxes dropped on floor, and no hair was covered! I saw all colors of hair and no one had it covered! The manager (of 6 months) touched many surfaces before going to hand toss dough, and she was touching her mask repeatedly that kept slipping down. So I changed my stars to ONE. There is not an option...

Ordered pizza for my daughter and her friends for dinner last night and my pizza arrived cold, greasy, and bunched up on one side of the box. Some pieces were folded and flipped upside down. Called the store and she said in the most annoyed voice ever that she would replace it and that it would take an additional 35-40 minutes for delivery or I could come in. I live ONE MILE away from the store. It shouldn’t take that long to correct something you all messed up. Secondly, I paid for delivery so that I wouldn’t have to leave the house. I’ve ordered from this location about 4 times since I’ve moved here. Every single time but ONCE my pizza has been cold. Now this. Last time...