Starbucks — Restaurant in Vestavia Hills

1/8/15 @ 6:30am, I ordered a flat white through the drive through. I did not taste it when I received it as it was very hot. When I got to my job just down the street, I tasted it and immediately knew that it wasnt correct. I had also ordered a latte, and figured I had the drinks swapped. I looked at the other drink and could tell immediately that it was correct both from the label that was on it and the cinnamon on the inside rim. The Flat White drink that I was supposed to have was a latte at best. It tasted like nothing but frothed milk. There was NO taste of espresso- ONLY milk. I took the top off and it was clearly the color of a latte and not the flat white (I had one the day previous). This drink was made incorrectly or I was given the wrong drink. there was no label. I called the store and spoke to the person who answered the phone and mentioned that I thought I had been given the wrong drink. He asked what I had and stated that I had been given the correct drink. I tried to go through the details of what I was experiencing- the color, the taste, etc- he interrupted me and said "Well it's a coffee drink with milk so it supposed to be creamy". I told him that I was familiar with a flat white and that I had one the day before and knew what it was supposed to look like and taste like. He contended that he made a flat white. I became irritated because I felt like he was arguing with me. I asked him 'isn't it possible you handed me the wrong drink? I know what this is supposed to be like" He answered with a NO. At this point we had been on for several minutes and at no point did he offer to remake the drink or refund the money. After a few more minutes of him explaining to me that it's a COFFEE drink with milk, he stated "I mean, I can try and remake it"..very flippantly. Then said "I am new".

At NO point did he offer to refund the money. His offer to remake came FAR too late in the conversation. At that point, I didnt feel comfortable going back to the store for ANY reason much less to have the same person make my drink.

I ended up going to the SBUX down the street and getting the...

Okay, so since they remodeled this location it kinda sucks. I rarely go to Starbucks because it's expensive and times are not great for most people in this country. The 700 Montgomery Hwy location is close to my job. I am only writing this review because this at least the third time out of four visits since the remodel I had issues. Firstly I noticed the change in "small" cups, they now look like child happy meal size with the same price tag. Even if the oz is still the same I would rather not spend $6 and feel like a popper with my child cup. The pumpkin loaf is not the same, I always order warm and it's fluffy and moist, now it taste old, it's never actually warm, and it's always smaller. My daughter gets the same order every time and yet a different drink. Today was kinda the "straw that broke the camels back" because I repeated my order twice and it was still wrong, a hot medium psl sub soy milk + pumpkin cold foam, small ICED white chocolate mocha frap, & 2 slices of warmed pumpkin loaf. The person confirmed iced on the WCM. I get the order and say nothing despite both drinks being wrong, this is a personal issue I know. Whatever not a big deal, until I look and taste my daughter's which is legit just like vanilla whipped cream. AND on top of that the pumpkin loaf taste old like it was stuck in a microwave for .5 seconds. I am aware the food is pre-made elsewhere and reheated but it used to not taste like trash. I spend $24 for the above experience. I'm pretty much over Starbucks at this point, they continue to unnecessarily raise prices and decrease quality. Dunkin releases fall line including PSL on 8/28/24 just so you all know incase you are as sick of being screwed as I am. Yes, I know, it's just coffee but I work 6 days a week to get by, what is it for if I can't have a simple nice cup of coffee every...

Had been given a $15 gift certificate for a event that honored me so went in to get a late lunch. I saw several people behind the counter but only one girl on the register. I was not greeted in any way and not familiar with the menu, was taking several minutes to study it. Noone even offered to help me. As I was waiting on a cane and in obvious discomfort a young lady came in and looked impatient to be waited on. I thought she just needed a drink and told her to go ahead. Big mistake. Must have been a hard order as I continued to wait over three minutes and no one even tried to help me. There was another register next to the one the young lady was having a hard time using while holding two empty drinks cups in one hand and searching for this ladys order and she could not locate it. I was already very hot and tired and being handicapped needed to sit down. I gave up and walked out. As I was leaving the young lady said Maam you are next while she still was not through. First time she acknowledged my existence. I said nevermind I will just give my gift card to someone younger who would enjoy eating here. Not...