Marino's Italian Restaurant — Restaurant in Victoria

Just left out of the restaurant completely dissatisfied. I ordered a CHICKEN cheese steak special and the owner misheard. He has a very strong accent so I did not notice him say a regular cheese steak when he repeated my order. When I arrive the cashier totals my order and it is more that what it should be. She kindly tells the owner that I wanted a chicken cheesesteak and he comes out the back being completely hostile and told me that I would have to pay for that sandwich that i didnt order or that he wasn't going to never serve me again. I am totally shocked at his lack of professionalism and unwillingness to make sure that I was a happy customer. I often visit the restaurant and bring friends from out of town. From now on I will simply drive to Marros and eat there. This would never have happened with the old owners who were always professional and courteous. I will no longer recommend this...

DISGUSTED!!! They wouldnt even get a one star from me! Never again. Rude phone service. They forgot part of our order and was told they cant refund it ( we live 20 minutes away) but they would make it if we wanted to come get it. My son drove all the way back for them to say he owed 17.95 for the steak because they didnt believe we had already paid for it although we DID get the salad and fries that came with what they claim was never ordered. What ever happened to proper costomer service? And now my son just called as they are calling him threatening to call the cops because he had no money to pay for something my husband already ALREADY PAID FOR so now HE has to drive all the way back down 20 minutes with the...

They do not honor their menu prices. Example: I order a cheeseburger deluxe with fries menu price is 7.95 but on their specials board the same meal is 8.99. When I ordered I told the server I wanted the menu price and not the specials price she laughed and said she didn’t realize there was a difference. When I paid my bill I was told The menu price was wrong and would have to pay the specials price. This is a small town that we live in and if this is how they treat their customers they just lost me and my family as customers. When I told them that it didn’t seem to...