I gave this rating because of the service I received. I used my Sonic app to place a order. I was waiting on my order that never came. I asked a server about my order, he checked and said it was never checked in. I told him I had checked in gave him the time and stall number. Of course they didn't show where I checked in. The manager refused to replace the order with a fresh hot order. I knew that app orders would not be replaced after a certain time, and no refund.But not to acknowledge it could have been a mistake on their part, they didn't seem concerned. I was very disappointed in their service. I did report this to the Sonic customer service. I told them they could keep the refund, because it was the service I received, because I was a regular customer there. Customer service was very kind and refunded me. We all make mistakes in life and most certainly computers as well as humans. I will be going back to Sonic again, but...
Read moreTldr.. stalls broken, we moved several times. Food came out wrong, but the lady managing that day was super nice about it and got it handled.
So many broken stalls.. very shorthanded maybe? It's very mixed here. Our orders come out to us wrong quite a bit here, but it's still good as far as sonic goes. At night time their sweet tea always seems to be what's left of the sweet tea mixed with their unsweetened to stretch it or something. Half the time you get a super happy employee, and other times you get one that doesn't even talk to you or respond when you say thank you, just a head nod. Really just depends on when you go what your experience will be. Lately there have been way more broken signs. Who is breaking these? Eating out is also getting pretty expensive everywhere so it's almost not worth it anymore over...
Read moreThey must be having a bad day. It took over 20 -25 minutes to get someone to answer the call button. I was making making a 4 drink order with snack food and the person stopped listening to the first drink order and only brought out one drink. I explained to the lady and had push the button again to place the order. I made the exact same order but the person stopped listening after the second drink order. I pushed the button again and made the exact order again. Finally brought out the order but had the drink order wrong. They took it back order to correct the drink order. We had been there way over 30 minutes at this time.we weighted another 10 minutes for our order but it was a no show. We left and went to the gas station next door for something cold to drink. Very...
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