HUNAN DELIGHT — Restaurant in Vienna

Worst service ever!! Had food ordered for delivery, co worker used my phone and name. Food hasn’t arrived yet so this time I called. The rude lady kept yelling at me on the phone saying that the delivery person came, waited for so and so minutes, called my phone a 100x which was a lie. So the delivery person left. Checked my phone there was a missed call so I called back, something wrong with that number. I asked everybody in the front since it should be delivered at the store I work at, no one came and looked for me. Still I said sorry cos I felt bad for the person that left cos the lady said this delivery person waited for so long. Still this rude lady kept yelling at me saying I’m not the only person that they’ll deliver to and that they’re busy! I’m like ok if u don’t wanna deliver just cancel. And she’s like we’re gonna deliver but make sure ure there I’m like I’m here I never left! This rude lady should learn how to treat customers better cos honestly, this is my first try of this place and I will never ever order fr that rude lady again! And to be honest, food was just ok. It’s not worth all that yelling fr the...

I ordered Da Cheng chicken among other dishes for delivery. I was sent the wrong dish. Instead of sautéed chicken with green peppers, straw mushrooms and water chestnuts I got the deep fried boneless chicken dish with gooey red sauce pictured below. I ordered on line so i verified that my selection was correct. I called restaurant and they denied they sent me the wrong dish and that the dish I was sent was actually Da Cheng even though it does not even remotely resemble, in any way, the description in the menu. Restaurant refused to send the correct dish or refund my money. They did say "sorry about that" which is at least an admission or error. Long story short, the restaurant clearly values money over customer satisfaction. Most restaurants would refund or resend. So, if they get your order wrong, dont expect a correction because the customer does not come first at Hunan Delight. Also, the food was ok. Nothing special. There are better Chinese...

This was one of our favorite places when we lived in Vienna 7 years ago. I was feeling nostalgic, so we decided to order some food to take back to our hotel in Mosaic. The young guy who took our order was dismissive and rude. I felt like we were being an imposition, taking time away from him looking at his phone. We sat at a table to wait for our food, and when I got it I specifically asked, "Did you include all the sauces in there?" He responded with a curt, "Yes." Paying the bill, we included a 20% tip! (stupid me) So, when we got back to the hotel room and opened the bag, there was one packet of soy sauce, one mustard. That was it!!! No dipping sauce for the (burned) fried dumplings, and no sauce for the sweet and sour chicken!!! Of course, we're not driving all the way back for a container of sauce. So disappointing! I am not sure who took over ownership of this place but the food and service has gone completely downhill. I cannot recommend this...