February 2025 Update:
We gave this place one last chance on Sunday February 2 around 5 pm. Service was worse than last time.
We were never asked what we wanted to drink. Food took almost an hour to arrive and was initially given to another table then brought over to ours. She dropped it without saying anything and left. We were missing a pizza. How do you forget a full pizza? Waitress came back a few minutes later and said something like "Oh, I owe you a pizza, don't I?" Meanwhile, my 5-year-old is eating the fries from our sammiches while we wait another 15 minutes for his pizza to be made.
Waitress blamed the computer system for the delay and missing items, but honestly, wouldn't you notice that its been almost an hour since you put in an order for one of your three tables and that the order was missing 1/3rd of its items?
Overheard another table asking if they could get the soup they ordered. The waitress said "I'm busy. Ask her" and waved to an empty table with no one at it.
She did give us free drink chip and took the pizza off the bill, but still. We had been there almost 2 hours at this point and no apology.
The women's bathroom was missing TP from two of the stalls and the soap dispensers were empty.
Most of the time we were there, a very animated game of darts was going on. Drunk bar patrons were swearing up a storm at each other and the darts themselves. I get that the bar is just off the dining area, but still. It made a bad experience even worse.
Anyone want the drink chip? We won't be back.
December 2024 update:
Went for Friday fish. Got there around 5pm. There were a handful of open tables. Took about 5 minutes for someone to seat us. I said it was for 3 people and was told the whole party had to be there before we could be seated. All three of us were standing there. I mean, my 5 year old was only 4’ tall, but he was still there.
The only gave us 2 menus. I figured the kids menu was inside of the big menu and that’s why they didn’t give us a third menu for my son. The kids menu was not in the big menu.
We waited for another 10 minutes for somebody to come by and take our drink orders. At this time, she also asked us what we wanted to eat. I told her we hadn’t received a kids menu and asked if there was a kids menu. She apologized and went to find a kids menu.
5 minutes later she shows up with the kids menu. And takes our drink order of two old-fashioneds and a milk. Then a few minutes later, she came back to take our food order. The old-fashioned were missing garnishes, which was unfortunate.
We then proceeded to wait approximately 45 minutes to get our food. When two of the orders arrived, it was just tossed on the table without a word. Another 5 minutes for the 3rd order to arrive. Mine was cold to the touch, my husband was warm, and our son’s incorrect. The waitress asked what was wrong. I told her. She blamed the kitchen and got fresh food and the correct order at least.
Waited about 5 minutes to get the correct orders and warm food. I was happy to see the food was fresh, and not heated up in the microwave. My husband’s fish was hot, but oil ran from the fish when he picked it up. Parts of the fish were not completed covered in batter. The burger and tots were good Slaw was decent. Roll was dried out and barely thawed.
Overall, we were in the restaurant for about 2 hours. There were approximately five tables that were served and left in the time it took us to be served our meal. We were never asked if we wanted refills on anything.
The waitress said the reason why it was so chaotic was because somebody had passed out and that it’s never like that here ever. Later when she came to drop off our bill, she said that it was her first Friday working there and she was overwhelmed.
We might give them one more chance on a non-Friday. But the lack of service and inaccurate food seems to be a...
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