Marciano's Restaurant — Restaurant in Vineland

I recently chose this establishment to have my sisters bridal shower. I was planning this event from out of state and settled on Marciano’s’s based on the catering menu options and price. I communicated primarily with Donna for all of the planning of this event. I did not have any complaints about my communications with Donna.

On the day of the event, I showed up 2.5 hrs early with family to setup. I found a gentleman behind the bar named Sam who showed me the room where we would setup. Initially, Sam was very playful and joking. However, as we continued communicating with him about room setup, his demeanor quickly changed. He became hostile, angry and argumentative. I immediately regretted choosing Marciano’s to have my event. However, I flew to NJ from Florida for this event and I did not have any other options for a venue. If I did, this interaction with Sam would have canceled the whole event for me. With this in mind, i begrudgingly moved forward with setup. During setup, Sam continued to come in the room and at times he was nice and other times he seemed irritated. My family and I came to the conclusion that he was either intoxicated or under the influence of some substance.

The bridal shower begins and service was okay. A few of my guests told me that one of the servers slammed their plate of food down in front of them. Some of the guests complained about the tasteless chicken Alfredo but everything else seemed to be okay. Sam walked in a few times interacting with some of my guests and a few guests mentioned to me that he smelled like alcohol and seemed as if he was drunk. Towards the end of the shower, Sam was seen motioning for my 9 yr old niece to come into the kitchen with him. Thank God, my sister caught this and yelled for my niece to get away from the kitchen. Immediately after this occurred, Sam closed the window/door to the kitchen. I have no idea why he would call a 9yr old into a kitchen with him. The fact that he seemed to be drunk and did this made me extremely uncomfortable and I regretted ever choosing this place to have this event. At the end of the shower, I received more guest complaints about Sam and how he was acting. Before leaving, I discussed my concerns with Donna. I was told that she would take care of it but I’m not sure what that even means. I spent $1088 to have this event at this restaurant. When I spend that amount of money, I expect a certain level of service and not complete dissatisfaction with my choice of venue.

I would never recommend this place to my worst enemy. However, if you have no other choice, and choose to have your event here, I pray that no one ever has to go thru the same experience that me and my guests endured for this special occasion.

To my surprise, after I returned home, I found other reviews online about customers complaining about Sam and him seeming to be intoxicated during service. I also found that Sam is actually Donna’s husband and they own the restaurant together. After I found this out, I’m convinced that there was no conversation between wife and husband about my...

Had my son’s baptism party here. Dealt with owner/manager Donna over the phone. She has a strong personality but some things were out of line (such as asking me if my baby is fussy because my sit down lunch party is going to be longer than a buffet style lunch). I also picked items from their menu and was told crab cakes are not available when they were listed as an option. The day of my party we were served by Donna and a younger waitress who appeared to be new. Again, Donna’s strong personality stood out and she seemed to rush through everything and ended up being rude to guests. I told Donna there would be several kids and ensured they would have a Children’s menu option. However she served 2 of my young nieces adult plates because “that’s what they ordered.” She did not inform their parents or them that there was a childrens menu. So instead of returning the food to the kitchen and taking it off the bill, which would’ve been appreciated as a courtesy, we had to pay for the plates and bring them home. Only to find out later from Donna that one plate went missing. I later found out that a cousin asked for coffee when cake was served. The response from Donna was “with all this going on???” I also had to ask Donna if ice cream (which was my chosen dessert item) was going to be served. Her response to me was “you’re gonna have to let me get this done first.” She then proceeded to tell me only the kids will get ice cream. I had to tell her no , the ice cream is for everyone. Towards the end of the party Donna tells me she got a blister from scooping so much ice cream. I am an easy going person and am not bothered by much. But when I book a party at a restaurant it would be nice if the owner/manager was kind to her customers. She acted as though she can only stick to one thing at a time and was bothered when asked for things such as clearing plates off of the tables before placing more or simply for a cup of coffee. Part of me wants to give the benefit of the doubt because of problems due to Covid but simple kindness...

This was an absolutely horrible experience. The owner and her husband should not be in any sort of customer service business. Our family had never been treated so poorly. We were celebrating our grandmother's 80th birthday, and thank God our family was together because that was the only redeeming thing about this day. The owner was a bulldozer. She slammed our food down practically throwing it our faces, pushing people- CHILDREN- out of her way. Rolled her eyes when someone asked for another drink. They were screaming at the children for accidentally dropping cake on the floor. There was a discrepancy with the bill and it was handled so poorly by the owners. Not professional whatsoever. The food was practically inedible- flavorless and loaded with garlic. One of the dishes was an "open-faced roast beef sandwich with gravy"- try a steak-umm with canned gravy served on soggy wonder bread with a side of pathetic fries. Wouldn't have fed it to my dog. Everyone left hungry. We could not have been more disappointed. So unprofessional. Would not recommend this restaurant to my worst enemy. One of the young waitresses who served us was so sweet and wonderful and we felt so sorry that she had to work under these people....