Pungo Pizza & Ice Cream — Restaurant in Virginia Beach

For many years, this place has been a 5 star place for me. The pizza, the fries, the desserts, the appetizers, they are all so great everytime I've been going.....until recently.

I know that covid 19 has taken a toll on restaurants and they need to manage during these rough times, but pungo pizza doesn't really seem to make sense during this time. I arrived later today with a party of 11, and the server took us to the back and let me just tell you, there was so many flies in there! We were disgusted by the conditions of it. The server then said that we had to separate the family into booths and have some of them in a straight line in a booth where chairs would normally be on the opposite side. We tried asking if they could pull some chairs up for the adults and get the kids to sit in the two booths across from the big booth and make it convenient for other customers so we could social distance properly. The lady said that we couldn't (because apparently you can catch covid 19 if you sit in the chairs back there, who knew?) Well this logic was proven flawed later on when they sat us down in the front of the store, by combining two tables with a booth to sit us all in one. Later in our dinner, they sat a family right next to our booth, about a foot apart from us! Yeah pungo, talk about six feet apart! This wouldn't have been a problem if they just sat us in the back!

Another thing is that the food quality and service has kind of dropped in the past few weeks. When my family ordered a few baskets of fries, they came out under cooked and some of them were even cold! We then asked for them to make us another batch but crispy like they have always been. Sadly, the second batch wasn't good either. Pizza was good but not the same as I have always tasted in the past few years of coming here. We asked for extra cheese on our pizzas, but when we got them, there was barely any on it and could see the bottom crust showing. Another thing was that there was ants crawling on the table and one of my family members found one in their drink! They really need to do some cleaning. It was never dirty like this before. I don't know if it's under new management or not, but the quality of the restaurant has certainly gone downhill.

I love pungo pizza and they have great food, but this visit just wasn't it. If you want to try pungo pizza, it's best to go there when a pandemic isn't going on. In the meantime, my family and I are going to take a break from them, but aren't done with them as we will be back. But I do hope that they get their situations resolved and restore their quality, and make more sense and logic with...

I was very pleasantly surprised by my meal here. The pizza was fresh and well-made and I enjoyed the taste.

After living in Lago Mar for about 5 years I finally made my way out for dinner of high carbs and bad choices (before the pandemic).

It has a real small town feel to it and has an outdoor patio with about 6 picnic tables where you can sit indoor/outdoor and watch the cars drive by and sit family style. It was crowded with large parties and groups last night.

There really isn't anywhere at all to stand or sit or be out of the way of staff walking around and people coming and going when they're really crowded and there were about 2 huge groups of 5-6 milling around that central area. Because we were a party of 2, we were immediately seated around the side by the ramp leading down into the arcade area which has even more seating in the back.

Staff were exceedingly harried.

We chose two starters.... the bacon and cheese fries and the fried jalapeño poppers. The fries were good, a large portion with cheese and bacon and a side of ranch. Nothing special, but good. I really disliked the jalapeño poppers. They tasted frozen or... not good. When I bit into the first one, water shot into my mouth, same with second. I didn't eat anymore.

We split a pizza and did half and half. On one side, double bacon double pepperoni, on the other the afterburner with sausage, onions, jalapeño peppers, and chopped garlic. This was good - very spicy! The dough and crust were good.

I also chose to get a small side salad with ranch - it was very good but again - water all in the bottom of the bowl.

For dessert - they had a lot of pies and cheesecakes but I chose to go with the house made cannoli and we tried a slice of sprinkle cake with a scoop of birthday cake ice cream. The cake was moist and fresh and the ice cream was OK. The cannoli was very good and large and fresh.

Service was pretty good... but she didn't check on us super often. It was really busy and cramped and loud and where we sat had people incessantly walking right past us to get to the kitchen, bathrooms, other tables, dessert counter, and deliver food from the back to the front.

All in all - this was a good, small, local joint. I could see my dad loving it next time he comes to town. The food was good. Service was OK. Menu is fairly large with enough choices to please...

We drove out to pungo for another restaurant when we stumbled upon pungo pizza and it brought back memories of me coming with my softball team and loving it! We changed our lunch plans and decided to come here instead because it was always wonderful years before. When we entered we were greeted by a sweet young lady who had us seated and got our drinks and told us our waitress would be over shortly. So we waited as a few others sat after us. A waitress immediately came over to them and took their order completely skipping over us. We waited and waited and finally a lady in a pink shirt walked by and looked at us and said oh y’all were here first? And we said yes and she took our order which was a fairly simple, two sandwiches and two slices of pizza. We waited and waited finally I’m assuming the manager brought out our food. My pizza was fine. My dad’s fries and cheesesteak were cold. My mom had asked for fries with her sandwich and her sandwich came out by itself. When she told the manager that she was suppose to have fries the manager said “oh I’m sorry I’ll get those started for you” she also asked for no tomatoes on her sandwich and she had to pick them off. So we waited some more for her fries when the fries finally came out we were done eating. The manager said “there was a miscommunication we weren’t sure if they were regular or zesty fries so these are regular can I just give you these?” Luckily she did only want regular fries, but at that point like I said we were already done eating she barely wanted the fries. All in all if I could give zero stars for services I would. All but the hostess were rude and unfriendly. It seemed like they paid more attention to regulars then potentially new regulars. I use to love this place and I was excited to bring my son here and let him try the pizza and hopefully bring more friends back because the food is great but after this service I’m not sure that we...