It is rather disheartening that I am writing this. But here is an experience that should never have occurred. Today a few of us decided to get lunch for mothers day at Simple Eats. The seating was quick about a 10 min wait for outside. After being seated and waiting for our server she arrived and started to take our order. She got to our drinks then said ok and left as we started to order our food. After around 20 min of waiting for her to return with our drinks she finally returned empty handed and asked if we needed something. We told her we would like to order food. After we placed our order for food our drinks finally arrived. At the same time we noticed a new group of people being sat next to us.
After about 40-45 min of waiting we asked the front station when will our order will be out. We did this because our server didnt stop at our table once. She stated it should only be a few due to one or two tickets ahead of us. Upon returning to our table we noticed the new group of people who sat next to us when we placed our food order was finishing up with their meal. We still haven't evem received ours yet. Our food order wasn't anything difficult either it was rather simple a few sandwiches and soup.
After about 20 min of waiting and still nothing we finally flagged our server down and asked her for the check. We told her to just cancel the order due how long the wait had been and nothing the table who sat and order after us received their food well before us and stating they basically had the same thing we ordered. When she returned with our bill I extended my arm out to receive it from her instead she ignored my hand and put it on the table. We paid and left.
Bearing in mind during this whole situation we did not act rude or disruptive towards anyone we didn't even complain beyond canceling our order. After leaving I told my significant other what happened and he asked if I said anything thing to the server or the manager and I said no he decided to call and atleast let them know what occurred before he could tell them exactly what occurred or who or where we sat the manager stated she knew who we are. He thought that was odd seeing he didnt discribe us or the situation entirely. The manager did offer her apologies which he stated seemed a bit dismissive vs an actual apology.The total time for the covo was less then a min. I keep thinking about it trying to figure out what we did wrong or what caused it. And the only think I can think of is that out of everyone eating there we were the...
Read moreI should start this review by saying that there were probably 6 tables sat, two waitresses and two hostesses in the restaurant the day I went.
They are taking "farm to table" way too seriously here... I think that they legitimately had to go to a farm to get us our food, it took THAT long. I brought my sister who was visiting here for lunch with my 18 month old son. I asked for a side of potatoes and fruit for my son the second we sat down, putting emphasis on whatever comes out first we will take because he was hungry. After 20 minutes I thought it was pretty strange that we hadn't gotten either things, nor had our waitress come back to take our order. Within these 20 minutes one of the hostesses brought me a used glass of water (???) and when I told her she had the wrong table to she "no this is yours! I refilled it for you"... nice intentions but definitely had the wrong table. Needless to say I didn't drink this. I had spoken to the waitress about how I was unhappy about the wait time for a side of fruit, and it quickly came out after that. However the side of "fresh fruit" was the opposite of fresh, see attached pictures. and the potatoes were cold when they came out, which was fine because they were cool enough to give to my son right away but that tells me they had been sitting there for a while.
About 45 minutes after ordering our food (we both got breakfast burritos) our food finally came out... at this point we have been at the restaurant for over an hour. The food looked delicious but the insides were completely charred, the bacon was black and the eggs were brown. Also the side of "salsa" was extremely questionable. The person cooking/prepping the food needs to be evaluated. After receiving this inedible food I requested to speak to a manager, at which time the waitress told me that there was no manager in... I truly felt bad for this waitress, the kitchen is clearly struggling and this is an issue for the manager, NOT HER. I kindly told her what the issue was and told her I would not be eating this therefore would not be paying for it. She had to go to the back to call the manager to get approval for this, and they only approved of me getting 50% off of my burrito. I flat out told her that I was paying $0 for the very few bites of my food I was able to eat.
Truly disappointed by this place. It has such potential but falls flat on service & quality of food. Take your business to the leaping lizard if you're wanting farm to table off of...
Read moreFirst things first, the food here was amazing and I loved the atmosphere. I attended a baby shower for a friend and was excited to check it out. I had never been here before. The reservation was for 11-1 We all arrived on time and were seated on time. A few of us in the party felt very rushed. They would bring the food out and not even ten minutes later they would come and try to take plates. It just felt like they wanted us out as quickly as possible. Towards the end of our time, there were a couple plates on the table and the waitress starting telling us that she needed all the plates so they could run the dishwasher. The restaurant was half empty at this point so we felt it was strange she felt the need to tell us that. Really this wasn't a big deal. The biggest issue I had was when I went to my car, that was parked behind the building I had a note on it stating that "This is not beach parking, if we see it again you will be towed." I took the note inside and asked for a manager. I just wanted to point out that maybe they should make sure when they put a note on a car, that the owner is inside the building. The waitress that put the note on my car came over and started to argue that my car had been there since 8am. I arrived at 11am for the baby shower. I tried pointing that out but she kept digging her heels in. She stated in the middle of the restaurant that she knew I had been because of my star wars sun shade. I have never been to this place before today. I wasn't going inside to start something I just wanted to point out that I had not been at the beach and that I was eating lunch there. She kept getting ruder and the manager didn't do anything to correct the scene she was making. I just don't get it. A simple "I'm sorry, it was the wrong car" would have been fine. I had wanted to bring my husband back there but now I'm not sure if I ever want to go back. I understand people park there when they shouldn't but I was not at the beach, I was inside their business. I just felt the whole thing was...
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