Tropical Smoothie Cafe — Restaurant in Virginia Beach

This Tropical Smoothie was once my favorite location, but their poor customer service, lack of civility and respect for people of my abstract status changed all that. I recently came in for a smoothie and stood at the counter to place my order and the employees just looked at me, continued what they were doing and didn’t acknowledge me at all. I was taken aback by their aloofness and just proceeded to exit the door. On my way out, another customer came in with an abstract status unlike my own and they were greeted with gleeful enthusiasm. Perturbed by what happened, I called the manager and she was very feckless and dismissive. She had zero concern about my experience, but defended the indefensible acts of her employees. She claimed she’d have to watch the store’s video to see what actually happened. I’m just here to forewarn any potential melanated customers to not be surprised if you don’t receive acceptable customer service at this Tropical...

I got a kids cheese quesadilla and it was delivered folded together in a ball shape and cut into 3 slices instead or four. I didn't want to assume someone messed with my order so instead i just thought it was a new way of rolling it and new portions and ate it. This place gave me 3 slices again on my next delivery so I thought it must be normal but then I went to 2 different tropical smoothies and they gave me four slices and folded it flat the way I've always gotten it before the balled up method. now I don't know if the balled up quesadilla was evidence of someone taking the 4th slice and just rolling the rest to make it...

THE best customer service hands down! My husband ordered from this location via door dash, but unfortunately the doordasher forgot our smoothies. My husband called TS, and Mary offered to have one of her employees to deliver to us without hesitation! Super cool and I want to give a huge thanks to both Mary and her employee!

Also, I've worked next to this location for about a year and we always order at THIS TS specifically, even though it's farther than the other location, because they make their food and smoothies better than any location...