Arby's — Restaurant in Virginia

I was just at the Verona location and went through the drive-thru and was told the drive there was closed I did not understand fully what he said I asked him to repeat himself and was ignored I proceeded to call the store and was told drive-thru's closed and if I wanted to order I could come inside and I was hung up on I called back and I asked to speak to the manager and The young man that had previously hung up on me said said it was him and then hung up the phone I called back again and was told "I don't have to tell you my name" whoever you have working second shift calling their self your manager needs to be replaced absolute worst experience ever and your people need to be trained in customer service and if they can't run their store they need to be fired. It's completely understandable to be busy and overwhelmed it is never okay to be rude to people that are not being rude to you. Had another person call and he said his name was Michael. Edited to add ... Received a phone call today 9/8/24 from the manager she was very professional and apologetic about...

I had just started 2 days ago with Arby’s in Verona VA and I just just starting to learn how to work the cash register up front and one of the managers MS.REANAE she came up to me and told me that this is not working out for me that I wasn’t learning quickly within 2 days she expects you to learn very quickly and have everything memorized with in 2 days of starting!🙄 I especially told the person at my interview that I had a learning disability and then tells me I should have told that to them before and I did !! The atmosphere is not so great co workers are rude they say nasty things to each other. The managers and supervisors don’t care about your disability or family things you got going on it’s a complete disappointment DONT GO TO ARBYS IN VERONA VIRGINIA !!! They don’t clean there dishes too it’s completely nasty they just wipe it...

Maybe we should have known better than to roll in here at 830 pm but the restaurant appears to be new and we didn't want food from the place down the street. The food was terrible; Buffalo chicken sandwich was barely warm, fries were not hot - both curly and crinkle, iced tea was definitely old, turkey bacon ranch sandwich (ordered without onions but came with them anyway) soggy. Not sure how a sandwich like that gets soggy to be honest, but the meat seemed wet, the bread was soaked on one side and the tiny turkey shavings fell out all over the place while trying to eat it. Gave up half way through. Just inedible. Would not recommend this location at all. (Cashier at drive through was...