If I could give it zero stars, I would. First and last time eating there. Called about 4pm on a Sat. and asked if they did call ahead seating. BJs said yes and asked for how many. I said just two at 6pm. She said call ahead wasn't necessary for two, but she arranged it anyway. Got there at 6pm and proceeded to watch them seat parties of two, four and five, as well as parties that arrived after us. Noticing that their were approx. two thirds of the booths for two unoccupied, I'd finally had enough. At 6:35pm, the only ones still waiting, we finally complained to the hostess, who then promptly, but rudely, seated us at a booth for four. By rudely, I mean she threw the menus down on the table and walked away. I had to prompt her for an apology, which she reluctantly gave without any meaningful tone. There essentially was no call ahead seating, although they acted as if there was. See what they were making us wait for was a table or booth that only seated two, and the reason that two thirds of the booths for two were open is because they didn't have any wait staff assigned to those booths. Probably because they aren't big money makers. Sorry folks, but not having a full wait staff on a Sat. night is pretty sad. Our waitress, at the table next to us, flew past our table, making zero eye contact and said, with her back now towards us, "be with y'all in a minute." A minute turned into five and when she finally showed up to our table, without waters, to take our drink order, we only ordered two waters. The waters took another five minutes to get to the table. Ten minutes just to get two waters on the table. I ordered the turkey club, can't recall how long we waited, but it was an inordinate amount of time. The bread was supposed to be toasted, but was so soggy, I could have ringed it out. The waitress offered to replace it, but I refused, given the amount of time it took to get the first one and because I never send food back. Too risky. Had a chat with the manager who was out on the floor and told him of our service to this point. He offered to not have me pay for the club. I refused as I was just making the point that they have a great deal of work to do to improve their service and food prep. I was only able to eat half the club. I don't complain at restaurants, I really don't, but this place was one of the worst I've been in a long time. It was our anniversary night, and as much as they tried, we refused to let BJs Brewhouse in Short Pump ruin it. Although, by midnight, I was throwing up my meal.