Hong Kong Express — Restaurant in Virginia

Sunday, July 22, 2018

I had been quite a fan and frequent customer of Hong Kong Express in the past. Tonight though was a great disappointment. We decided to order online for pick up in the restaurant. We had a coupon for a free order of lo mein with our pick order. I was disappointed to find out when we placed our order for pick up, that they would not honor the coupon with an online order. They said they only honor the coupon for orders that are called in for pick up not for orders placed online for pick-up. After a lengthy discussion about why that made no sense since in both cases they were saving money on no delivery cost, they finally agreed to make a one time offer to honor the coupon, but only after I told them to cancel my order. I should mention that the order we placed was $104 including a sizable tip on a pick up order.

We picked up the order and when got home and tried to eat our free order of lo mein, we discovered that red pepper flakes had been added to the meal and it was unbearably hot to eat. I returned to the restaurant with my order of lo mein and when I confronted the cashier, she argued with me claiming I had requested spicy lo mein, which I didn't. I believe that the restaurant willfully retaliated against me for asking them to honor their pick up order coupon or cancel my order.

Having been a general manager of a restaurant I am patient with slow service and mistakes, but this was unacceptable. Hong Kong Express lost my business this evening.

If you want great Chinese food in the Burke/Annandale area, let me highly recommend Hunan West in Kings Park Shopping Center and their manager, Alan. The food there is always excellent and so is...

I uploaded a photograph of the large offensive table that was placed about 15 feet in front of the cash register. I questioned as to whether something this intrusive was still a requirement in Virginia, as with most people being vaccinated already. Needless to say, there was at least three people waiting in the line in front of me, to place their order. Their menus is extensive, and after a quick look, I knew what I wanted to order. The beef and broccoli is a Chinese food dish that has always been a favorite of mine. The food here is not inexpensive and at nearly $13.00 for a regular sized portion, I was hoping for the best. To e good thing about this restaurant is that they allowed people to dine in, and I was able to sit at a table while my food was being prepared. It took them less than six minutes to prepare my order, and soon enough, I was taking my first bite. The broccoli was fresh and I could tell that the generous amount of beef...

I have been a patron of this store and enjoyed their food, but I have to say something about the food. I do not if there was a change in food safety there as my friend and I both bought two different menu items and got food poisoning. We both felt ill after taking our first few bites and though it was all in our heads, but we reluctantly threw the food away to be safe. The store was closed before we could call to give them notice of our issues with the food. This is the second time I felt ill after eating at this restaurant. I always give any business a second chance (depending on how much they messed up the first time) However, My friend and I getting sick on our first few bites is ridiculous and we will not be coming back here. Please if you are reading this, refrain from eating here if you have other dining options, best save yourselves from a night of vomiting or severe nausea of one...