Jersey Mike's Subs — Restaurant in Virginia

Today was the third time in the past 60 days that I have gone to this particular Jersey Mike’s and the men's bathroom was without paper towels and the women’s bathroom was without soap, and only had a small roll of towels laying on top of the toilet.

I initially went to use the men’s bathroom to wash my hands, but I exited the bathroom after discovering that bathroom had no paper towels. Also, the bathroom reeked of stench. I went to a male employee and told him that the bathroom was out of paper towels. The employee told me that he nor anyone else on the staff, including the onsite manager, had access to a key to put replacement paper towels in the dispenser. My wife suggested that I use the women’s bathroom instead, while she stood by the door. I entered the women’s bathroom and attempted to wash my hands. The women’s bathroom had no soap.

I exited the women’s bathroom and asked to speak to the manager. I spoke to the female manager, and told her that there were no towels in the men's bathroom, and no soap in the women’s bathroom. She appeared to be unmoved by my concerns. I asked the manager where does she and her employees wash their hands when they use the bathroom. She assured me that the staff washes their hands in the kitchen after using the bathroom. That may be true, but I expressed concern that the employees were now transferring germs from the bathroom to the food preparation area. I told the manager that both she and the franchise owner are responsible for keeping the restaurant in good sanitary condition. Again, the manager appeared to be unmoved by my concerns. I told the manager that I planned to raise my concerns with the Loudoun County Health Department, which I have done. Again, she appeared to be unmoved. In fact, after raising my complaint, my wife and I could hear the manager and the other staff members in the kitchens making fun of my complaint.

Before leaving the restaurant after eating (I stayed to eat because I hadn’t had anything to eat in more than 8 hours, otherwise, my wife and I would have left immediately.), I asked to speak to the manager once again. One of the staff members told me that she had left for the day. I asked to speak to the manager because I wanted to apologize to her for raising my voice at her earlier out of my frustration with the restaurant’s lack of sanitary conditions. I told the staff member to pass along my apology, and the fact that I was planning to file a formal complaint with the county. I don’t make it a habit of filling formal complaints about county businesses. However, the manager’s apparent cavalier attitude about the lack of sanitary conditions in the restaurant, and the staff’s apparent belief that my complaint was a joke, led me to file the complaint. If the bathrooms are not properly stocked, it makes one wonder what the kitchen looks like. I will NOT be returning to this particular Jersey Mike's in the future.

Ultimately, this problem is the franchise owner's responsibility. He/She is responsible for training their staff, especially the onsite manager, and for keeping soap and paper...

Constantly gets my orders wrong. First of all DO NOT order online they get our orders wrong 100% of the time when we do. I have made a habit of going in but last night they still got 2 of our orders wrong. I get in ordering for a family if 6 but I don’t feel that our orders are that difficult. Yes they’re customized but the two that they got wrong was the most simple ones to fix. There was 2 number 9s giant. One on their gluten-free bread and one on wheat and they got the bread right both of them were done Mike’s way one with mayo, one with brown mustard really simple. The bread and mustard on one and Mayo on the other is the only thing customized. But what did they get wrong? They gave me 2 number 8s not 9s. Even though I pointed out that I noticed there wasn’t any bacon or roast beef on either sandwich. They didn’t say anything to me. So, even when ordering while I was there and saying something, they still got the order wrong.

They were not swamped. It was one guy making my sandwiches. When another customer came in a woman helped that customer. So there was plenty of people.

When they’ve gotten orders wrong and I have returned orders, they remake them but it’s weird because they’ll take the wrong sandwich back which is fine. I guess eat it or throw it in the trash but they don’t offer any sort of discounts or anything like that. For a place that is constantly messing up like this they really need to do something I’m making their customers happy sadly I don’t think I’ll be back. There’s another Jersey Mike’s that I’ll drive the extra 10 minutes to go to that I’ve never had issues with.

Step it up your people need to pay attention. Maybe one person doing hot sandwiches. One person on the slicer. One person putting the toppings on. One person ringing up orders and wrapping. And one person for back up and clean up.

This means you need a total of 5 people at ALL times at minimum. Realistically 6 would be better during lunch and dinner rushes. But 5 should always be there. And make it up to customers when y’all mess up! Maybe you’ll make less mistakes if you offer coupons when you mess up.

I also always tip when I’m there. I appreciate hard work but these people need to be better trained. There needs to be more people and a system. Maybe then y’all can have time to address the cleanliness of the store that others are...

I don't like to leave negative reviews unless I think they could be considered constructive feedback so here goes it! Went to the South Riding JM's this past weekend late afternoon (around 3 pm) on Saturday and there were maybe 2 or 3 customers in there. There were 4 workers there yet only one of them seemed to be working. Although, he was cutting meat using the machine, he was talking to a co-worker about irrelevant topics than that of the job. While I really don't care about what anyone talks about, this is a sandwich shop, otherwise known as a business. So, it should probably operate as a business in the sense that if there are customers present inside the shop, maybe focus on assisting the customers instead of interacting with each other as if you're hanging out at a friend's house. I waited 5 minutes to see if the conversation would finally stop but it did not. In fact there were other interactions between the worker that was cutting the meat and a different co-worker that appeared to be disrespectful to each other. At that point, I just decided to leave. No need to voice my discomfort to them because obviously, they simply could care less. This is not a big deal to me. I lt saved me time and I went somewhere else. I now know that is not a sandwich shop I will be visiting. If anything, this feedback can be used to provide the necessary training to improve business operations.

By the way, I do this for a living. I own a business management consulting firm, have 20+ years of experience and education. I help businesses improve their operations in all areas (Customer Service, Training, HR Practices,...