Papa Johns Pizza — Restaurant in Virginia

Ordered delivery to enjoy pizza while watching the Mike Tyson and Jake Paul fight. Pizza arrived and disappointment just is not strong enough of a word. Ordered 2 medium pizzas and cheese sticks. The crust on everything was so THIN. The order was “original crust”. It should have been fluffy and delicious. Instead it was thin, crispy and burnt. It tasted like cardboard. We called the store, no answer. Called the call line and told them of the issues and that we could not get through. They were able to try some other numbers and were able to get us connected. I asked for a manager and was denied. A young employee, about 17 years old, answered the phone. This was confirmed when I later had to go to the store in person. I described the issues with the dough. I was not reassured that it was just a bad batch of dough BUT I was offered a remake of the meal for free. I thought that meant the second creation would be improved. I drove up to the store to collect the newly made pizzas. They were worse! I was able to speak to the kid I spoke to on the phone. When I asked him what was wrong with the dough, he couldn’t explain. I saw an older gentleman in the back, I asked the kid if that was the manager. He said yes and got him. When I spoke with him, he just had excuse on top of excuse to explain why the dough looked the way it did. He finally admitted that the dough just came out of the freezer and had not had enough time up thaw and rise. So when fired, the crust just stays flat. I did not want another set of terrible pizza, so I asked if I could have the refund. He said his system won’t let him since they processed the “guarantee” function in the system. Funny because the guarantee was never fulfilled. So, in the end we were forced to take the pizzas and the manager gave his personal phone number for us to call in order to get free pizzas. Such a flimsy resolution. I have attached video to show all 4 pizzas. I’m flabbergasted and feel conned out of what is usually a great pizza experience. The problem solving and customer service is just not at the level I...

Do not order from this restaurant. I ordered a pizza at 7:20pm and if arrived at 8:45pm. It was cold and dry. We were three people and each one took a slice to start but found it cold and bad. We left the rest and called their customer service. The manager asked how much you ate. I said it was a bad pizza and none of us ate it and if I can get a replacement. He hung up on me and after 45 minutes another driver showed up and asked for pizza. He took a look and said you ate three slices and I have to charge for it and you have to give me half the money for it. I said you already charged my card, he said no we sent a refund. I said so charge me again and he started talking to his manager on the phone. I could hear his manager was cursing me. I took the phone and started recording my conversation. Both the manager and the driver were very threatening and warned me that they would call police if I don’t pay half the money. I insisted that you can my card fully but they won’t listen. I just grabbed cash and gave him and that is when he left my door. PAPA JOHNS if you are giving franchise to such rouge people then you better change your better ingredients better service to trashy ingredients...

Giving up on ordering from Papa John's. I ordered at approximately 11:40am. The delivery estimate was originally between 12:09-12:19pm. I watched the "Papa Track" info and it indicated that my pizza took over 20 minutes to box after being baked. I finally called after my delivery window expired, asked to cancel the order and be refunded the charge on my credit card. The delivery window updated on "Papa Track"! I refuse to accept late deliveries now because the last time I did, my pizza was cold and soggy. I complained at that time, but did not receive any compensation. Also, apparently, they did not inform the driver because when I gave up on delivery and was leaving the house to go to the grocery store to get some food, he pulled up... about 15 minutes past the original delivery window. Hopefully, my credit card will not be charged since I was told that they would refund the charge. If not, I will be contesting it.

*Additional note: I checked my credit card and they do appear to have refunded my money.

*Secondary note: Credit appears to have vanished. I will contest if it...