Papa Johns Pizza — Restaurant in Virginia

I truly wish that I could leave 0 stars . Placed a order online to use the tracker to have a nice hot pizza for dinner. The estimated time was 20-30 minutes, no big deal. I watched the prep happen, then moved into the baking process. Again no big deal. The 20 minutes passed, then it was 30 minutes, then 40. Went to the store to pickup my pizza. I asked the cashier if there was a issue with the app and she replied that " They have no control over that ". I thought that was the process for the tracker. I have no clue as to when my pizza was done but had I not arrived to check on it, I guess that I wouldn't have any dinner. When I paid with my card , she told me to choose one of the options for tip. I chose 0% which made her make a face and curl her nose at me. I have had a bad experience once before at this Papa John's. Figured that I would give them one more chance. THIS IS A MISTAKE THAT WILL NEVER...

Don't listen to any of the negative reviews! I have ordered from here twice in a week (both pick up and delivery). I ordered the new Oreo Papa Bites, Chicken Parmesan Papa Bites, Epic Stuffed Crust Pizza, cheesesticks, and a Philly Cheese Papadia. Everything was absolutely delicious and just how I ordered it! This location uses DoorDash for delivery. I had no issues. It was delivered on time, still hot (live 15 minutes away) and the driver was very polite. In regards to pick up, my order was ready when it said it would be and the employees were attentive when I walked in. If I really had to nit-pick at something, it would be that the icing for the Oreo Papa Bites (bought 3 extra) was filled less than half the way. Not great, but it's not a deal breaker. As mentioned, the food was fantastic and I personally have no complaints with...

I was passing through on a road trip and ordered a pizza from this location for delivery. I was told upon ordering that the pizza would be delivered within 40-50 minutes. After 1 hour and 20 minutes, I called the location to check on the progress and was informed that the pizza was accidentally put in as pick-up instead of delivery, even though the person I spoke with when ordering clearly said it would be delivered in that time period. Upon realizing their mistake, they did not re-make the pizza, but instead delivered the pizza they had made an hour and a half ago, without any form of discount or compensation for the mistake. The pizza and the service were both...