Pizza Hut — Restaurant in Virginia

The product of the food that I ordered was over cooked. I asked why does it look like this when I never received the cheese sticks like this before. I asked if I can have another one recooked. The 2nd one that came out did look a little better. Here is where it took a turn for the worst. The server as she was giving the 2nd one to me she shoved it in my hand. I said was that all necessary? She looked at me and said I didn't mean to do it and shrugged her shoulders. Her co-worker came from the back and he asked what happen. I explained to him what she had done and he said "she didn't do that. I asked how would you know you was in the back. I asked for a manager and she said that she was the manager. I asked her for her name and the co-worker name and they refused to provide their names and told me that I have to leave. I did see on the wall that the GM name which is Brielle Wampole. I told them I give reviews on this store every time I visit and this has been the worst experience I have ever encountered at any Pizza Hut. This experience might hinder my relationship with Pizza Hut. I will let my family, co-workers, and friends know about the customer service I experienced at Pizza Hut on 05/25/2023. I wish I could have posted the pictures of both cheese sticks...

I ordered delivery today and the app allowed me to order but I was contacted about 20 minutes after my order to let me know that delivery was unavailable. I totally understand staffing shortages but I have tried to order in the past when delivery was unavailable and the app let me know ahead of time that delivery was unavailable. Today I was able to order on the app but then was contacted that delivery was unavailable and the manager I spoke to was quite rude and disrespectful. I asked him why he was being rude and he called me rude. He was very unprofessional and hung up on me. This happened today around 12:15. This experience has completely changed my opinion on ordering from this store again based on the manager’s attitude. This was unacceptable…even if you are...

I placed an order in the store, was told it would be 15 minutes, I left and came back in 20 minutes, was then told it would be another 30 minutes. When I questioned why I was told it was going to be 15, I was basically called a liar and told by the guy at the counter that he never said 15 minutes, he then even denied being the one that took our order. When I then asked to have it canceled because I couldn't wait another 30 minutes, I was told it wasn't possible to cancel the order once it was taken. Absolutely ridiculous. He then asked the manager if he could cancel the order, she also said no. Very...